Manager, Virtual Clinical Support – RN

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $94 070 - $122 290 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

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Included Health

Site WebLinkedInTous les Emplois

1001 - 5000 employés

☁️ SaaS

🤝 B2B

👥 RH Tech

SaaS • B2B • HR Tech

Included Health est une entreprise de technologie de la santé qui offre des soins de santé primaires, urgents et comportementaux personnalisés, axés sur les employeurs et les régimes de santé, via une application unique et un réseau de services virtuels et en personne. Elle combine des outils propulsés par l'IA et des équipes de soins humaines pour fournir une coordination des soins 24h/24 et 7j/7, un soutien à la facturation et aux réclamations, des seconds avis par des spécialistes de premier plan, et un soutien en santé mentale, dans le but de réduire les coûts de santé pour les employeurs et d'améliorer l'expérience et l'inclusivité des membres.

Description

• Responsible for interviewing, hiring, and onboarding new team members. • Clearly communicate job expectations to team members, and ensure they receive adequate training, and demonstrate competency in their respective roles. • Oversee and proactively guide each team member's performance, focusing on quality, productivity, and alignment with Included Health's core values. • Facilitate regularly scheduled 1:1s with team members, including mid and annual review meetings. • Accountable for meeting team objectives, goals, and service standards. • Monitor workflow performance to ensure the team is meeting clinician and patient needs. • Serve as an escalation point for workflow questions/clarifications and complex cases. • Foster a culture of accountability, continuous learning, and professional growth within the team. • Drive team engagement and retention. • Review and adjust daily staffing levels and assignments based on workload.

🎯 Exigences

• Bachelor of Science in Nursing • Registered Nurse, in good standing with current state of licensure. • 5+ years of clinical experience. (Previous experience in primary or ambulatory care setting and telehealth experience strongly preferred). • 2+ years of people management experience in a clinical setting.

🏖️ Avantages

• Remote-first culture • 401(k) savings plan through Fidelity • Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) • Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents • Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO”) • 12 weeks of 100% Paid Parental leave • Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance • Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment) • 11 Holidays Paid with one Floating Paid Holiday • Work-From-Home reimbursement to support team collaboration and effective home office work • 24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations