Insurance Agent

🕒 il y a 4 mois

🌵 Arizona – Distant

🌵 Arizona – Remote

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🔒 Assurance

🚫👨‍🎓 Aucun diplôme requis

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Independence Pet Group

Site WebLinkedInTous les Emplois

1001 - 5000 employés

👥 B2C

🧘 Bien-être

Insurance • B2C • Wellness

Le groupe Independence Pet est l'une des plus grandes organisations d'assurance et de services pour animaux en Amérique du Nord. La société soutient l'assurance de plus de 800 000 animaux aux États-Unis et au Canada, avec pour mission de renforcer le lien entre les animaux et leurs propriétaires grâce à des produits et services innovants. IPG propose une gamme complète d'options de souscription, de solutions partenaires clés en main et de produits d'assurance axés sur le consommateur pour soutenir les animaux tout au long de leur vie. La société abrite plusieurs marques d'assurance, offrant un soutien et des services vitaux dans l'industrie des soins pour animaux.

Description

• Respond to internal and external inquiries within stated service level agreements (SLAs) • Manage incoming contacts regarding member questions, customer complaints, product inquiries, warranties, and general customer concerns • Analyze, research, and resolve problems and discrepancies for member accounts • Cross-train and provide assistance to team members as needed • Maintain product knowledge and awareness of customer service policies and/or store policies • Participate in solution innovation, sales, and retention efforts with current and new clients • Perform other duties and responsibilities as assigned

🎯 Exigences

• Minimum 2 years of relevant experience in customer service, call center, or a similar field • Must have and maintain a Property & Casualty License or obtain within 45 days of hire • Ability to respond to internal and external inquiries within stated service level agreements (SLAs) • Analyze, research, and resolve problems and discrepancies for member accounts • Cross-train and provide assistance to team members as needed • Ensure understanding and compliance with federal and state regulations

🏖️ Avantages

• Comprehensive full medical, dental and vision Insurance • Basic Life Insurance at no cost to the employee • Company paid short-term and long-term disability • 12 weeks of 100% paid Parental Leave • Health Savings Account (HSA) • Flexible Spending Accounts (FSA) • Retirement savings plan • Personal Paid Time Off • Paid holidays and company-wide Wellness Day off • Paid time off to volunteer at nonprofit organizations • Pet friendly office environment • Commuter Benefits • Group Pet Insurance • On the job training and skills development • Employee Assistance Program (EAP)