Client Account Manager – Patient Access HUB

🕒 il y a 12 jours

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Inizio Engage

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5001 - 10000 employés

⚕️ Assurance santé

☁️ SaaS

Healthcare Insurance • SaaS

Description non fournie.

Description

• Serve as the primary point of contact for pharmaceutical clients supporting HUB programs • Build and maintain strong, consultative client relationships • Lead client meetings, performance reviews, and strategic discussions • Oversee program delivery, ensuring alignment with client objectives and SLAs • Analyze performance metrics and provide data-driven insights and recommendations • Collaborate with cross-functional teams to ensure high-quality service delivery • Manage program financials, including budgets, invoicing, and P&L tracking • Identify risks, opportunities, and areas for program optimization • Support contract management, renewals, and growth opportunities • Ensure compliance with regulatory requirements and client SOPs

🎯 Exigences

• Bachelor’s Degree or equivalent relevant experience • 5+ years of experience in patient access services, pharmaceutical hub services, healthcare account or project management, or a related regulated healthcare environment (3–5 years minimum considered with strong relevant experience) • Strong understanding of reimbursement, prior authorization, and patient assistance programs • Experience supporting or managing call center-based programs or service delivery models preferred • Proven ability to manage complex client relationships and multi‑workstream programs in a regulated healthcare setting • Salesforce CRM/CLS experience required • Strong analytical, organizational, and problem-solving skills • Excellent communication, presentation, and negotiation skills • Proficiency with Microsoft Office applications • Ability to manage multiple priorities independently

🏖️ Avantages

• Competitive compensation • Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotion • Employee discounts & exclusive promotions • Recognition programs, contests, and company-wide awards • Exceptional, collaborative culture