Product Support Consultant – German Speaker

🕒 il y a 25 jours

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Insider One

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2012

☁️ SaaS

🤖 Intelligence artificielle

🤝 B2B

💰 €500 000 000 Series E en 2024-12

SaaS • Artificial Intelligence • B2B

Insider One est une plateforme d'engagement et de personnalisation client native IA, fournie en tant que SaaS. Elle propose une plateforme de données clients unifiée (CDP), de la personnalisation, de l'orchestration de parcours, des rapports/analytiques et des insights comportementaux. Elle se connecte à plus de 100 intégrations pour soutenir le marketing multicanal sur le web, les emails, les applications mobiles, la recherche de site, les SMS/RCS, WhatsApp, les push et le CX conversationnel. La plateforme cible les équipes marketing et d'engagement client des marques d'entreprise et de commerce électronique pour améliorer l'engagement, les conversions et la valeur à vie.

Description

• support seamless experiences to our partners • troubleshooting technical issues • finding resolutions for partner requests • reviewing partner queries and finding creative solutions that streamline requirements • leveraging knowledge to help partners with technical struggles • contribute to building innovative products by sharing partner feedback with Product team • meeting important SLAs like response time and issue resolutions

🎯 Exigences

• A university degree in Business, Marketing, Engineering, or related fields • Experience supporting a technical product, ideally in SaaS, or experience in MIS or Software Development teams • Strong communication skills in writing (English and German) • High sense of responsibility and accountability • Ability to provide timely responses and follow up systematically • A natural problem solver with a positive attitude and love for helping others succeed • Good debugging/troubleshooting skills • Knowledge of HTML, CSS, or other programming languages is a plus

🏖️ Avantages

• a chance to work in an international, diverse, and inclusive environment, • access and opportunity to gain a limitless network all over the globe, • a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria, • to be part of an industry that’s shaping the future of customer experiences • competitive compensation packages, • access to many hard and soft skills pieces of training to help you improve and challenge yourself, • weekly training on our Sales University where we host industry leaders, • access to Udemy’s business plan, where you can choose over 10,000 courses to satisfy your hunger for knowledge, • space to share your skills, and even deliver pieces of training and workshops if you wish. Sharing is caring! • the infamous team activities that are bursting with fun, • no Dress Code!