Senior Manager, Digital Platforms – Experience

🕒 il y a 1 mois

🗣️🇺🇸🇬🇧 Anglais requis

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Logo of International SOS

International SOS

10 000+ employés

Fondée en 1985

⚕️ Assurance santé

📋 Conformité

🔐 Sécurité

💰 Venture Round en 2007-12

Healthcare Insurance • Compliance • Security

International SOS est un leader mondial des services de santé et de sécurité, dédié à la protection et à l'assistance des organisations et des individus à travers le monde. Avec plus de 40 ans d'expérience, l'entreprise offre une gestion complète des risques liés aux déplacements, des services de conseil en santé et une assistance d'urgence. Elle soutient plus de 9 000 organisations en alignant leurs programmes de gestion des risques avec des normes internationales telles que l'ISO 31030 et fournit des conseils opportuns sur les menaces de santé et de sécurité pour assurer le bien-être des employés lors de leurs voyages ou de leur travail à l'étranger.

Description

• Translate client business objectives and user experience goals into digital solution strategies and platform configurations. • Define and champion tailored digital experiences that align with both client expectations and Aspire’s platform capabilities. • Identify opportunities to enhance client value through continuous improvement and feature optimization. • Own the end-to-end delivery of digital client solutions, from requirements definition through implementation and optimization. • Lead the customization and configuration of Aspire’s digital platform across multiple channels. • Ensure solutions are delivered on time, within scope, and aligned with defined business outcomes. • Serve as a primary digital solutions partner to clients, building strong, trusted relationships. • Communicate effectively with senior client stakeholders, translating technical capabilities into business value. • Advocate for client needs while balancing scalability and alignment with global platform standards. • Partner closely with Engineering, Product, Operations, Marketing, and Project Management teams to drive successful execution. • Collaborate with Group Digital to understand platform roadmap, capabilities, and constraints. • Align internal stakeholders around solution priorities, timelines, and delivery expectations. • Lead the development of clear, actionable business requirements and user stories. • Translate complex business needs into structured platform configurations and workflows. • Ensure documentation is comprehensive, accurate, and supports scalable delivery. • Drive a culture of continuous improvement across client solutions, processes, and ways of working. • Identify opportunities to enhance efficiency, scalability, and client experience. • Contribute to the evolution of Aspire’s digital platform by surfacing insights and recommendations.

🎯 Exigences

• High School Diploma or Equivalent Required. • 10+ years’ experience in Digital Product, omnichannel, or client solutions management in large organizations, preferably in a B2B environment • 5+ years’ experience working in an Agile environment using tools such as Jira and Confluence • Experience in travel & hospitality strongly preferred • Web experience required; API and messaging channel experience a strong plus • Knowledge of WCAG and/or PCI security processes desirable • Ability to communicate in English (verbally and written) in a polished and professional manner is required.

🏖️ Avantages

• n/a

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