Help Desk Technician

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INVICTA SOFTWARE

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2014

🔒 Cybersecurity

☁️ SaaS

🏢 Entreprise

Cybersecurity • SaaS • Enterprise

INVICTA SOFTWARE est une entreprise proposant une plateforme modulaire de Security Operations (SecOps) entièrement intégrée, qui consolide la gestion des terminaux, la gestion des services informatiques et la cybersécurité en une solution centralisée unique. Sa suite de produits — Invicta ONE, Invicta DESK et Invicta GUARD — offre une détection proactive des menaces alimentée par l'intelligence artificielle et une orchestration automatisée pour relayer des informations, alerter et résoudre les problèmes au sein des services informatiques, de sécurité et d'opérations. L'entreprise commercialise principalement sa plateforme SaaS par l'intermédiaire de partenaires de distribution auprès de structures telles que les écoles et les clients d'entreprises.

Description

• Provide timely and effective technical support to end-users. • Troubleshoot hardware, software, and network issues. • Maintain clear communication and documentation of support requests. • Collaborate with IT teams to escalate and resolve complex problems. • Respond promptly to help desk tickets, emails, and phone requests. • Diagnose and resolve technical hardware and software issues. • Assist users with account setup, password resets, and access permissions. • Install, configure, and update software applications and operating systems. • Maintain inventory of IT equipment and software licenses. • Document troubleshooting steps and solutions in the ticketing system. • Provide guidance and training to users on basic IT procedures and tools. • Escalate unresolved issues to senior IT staff or third-party vendors as needed. • Contribute to continuous improvement of IT support processes.

🎯 Exigences

• Associate’s degree in Information Technology, Computer Science, or related field preferred. • Proven experience in a help desk or technical support role. • Strong knowledge of Windows and macOS operating systems. • Familiarity with common software applications such as Microsoft Office Suite. • Basic understanding of networking concepts and hardware troubleshooting. • Excellent communication and customer service skills. • Ability to prioritize tasks and manage time effectively. • Experience with ticketing systems and remote support tools is a plus. • CompTIA A+ or similar certifications are advantageous.

🏖️ Avantages

• Competitive salary and performance-based bonuses. • Comprehensive health, dental, and vision insurance plans. • Opportunities for professional development and certifications. • Collaborative and inclusive work environment. • Flexible work hours and remote work options. • Paid time off and company holidays.