Commercial Insurance Account Manager

🕒 il y a 14 jours

🌪️ Kansas, Minnesota, +2 états de plus – Distant

🌪️ Kansas – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $70 000 - $90 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

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Insurance Office of America

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1001 - 5000 employés

Fondée en 1988

Insurance

Insurance Office of America est une agence d'assurance indépendante de premier plan offrant une large gamme de solutions d'assurance pour les entreprises et les particuliers. Avec un fort accent sur la gestion des risques, IOA propose des couvertures spécialisées, y compris, mais sans s'y limiter, l'assurance contre les accidents du travail, la responsabilité cybernétique et l'assurance des biens commerciaux, adaptées à diverses industries telles que la santé, la construction et le commerce de détail. L'agence est fière de son expertise et de son service client, visant à offrir à ses clients tranquillité d'esprit grâce à des stratégies de risque complètes et des plans d'assurance personnalisés.

Description

• Manage an assigned book of business, ensuring account retention and supporting new business. • Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. • Maintain technical competence and industry expertise. • Direct daily activities of the account management team. • Handle customer service requests, policy administration, billing, claims, and coverage analysis. • Manage policy expirations and renewals. • Conduct client research, prepare submissions, negotiate coverages, and present proposals. • Monitor reports and take action on delinquent accounts, collecting outstanding balances. • Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. • Monitor and maintain activity/suspense to ensure timely completion. • Maintain frequent, transparent communication with the account team regarding workload status and any issues. • Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. • Stay updated on company policies and procedures. • Seek and adopt best practices to improve individual and team performance. • Demonstrate integrity and leadership.

🎯 Exigences

• 5 years of account management experience • Thorough knowledge of insurance brokerage and client needs • Required active licensing; professional designation (CIC or equivalent) preferred • Strong analytical, problem-solving, and decision-making skills • Exceptional customer service, communication, multitasking, and organizational skills • Proficiency in MS Office (Outlook, Word, Excel) • High School Diploma (or equivalent)

🏖️ Avantages

• Competitive salaries and bonus potential • Company-paid health insurance • Paid holidays, vacations, and sick time • 401K with employer match • Professional growth and career progression opportunities • Respectful culture and work/family life balance • Community service commitment • Supportive teammates and a rewarding work environment