Field Service Technician

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Ipsen USA

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 1948

🚘 Automobile

🏥 Santé

💼 Conseil

Automotive • Healthcare • Consulting

Ipsen France est une entreprise spécialisée dans la conception et la production de fours sous vide et atmosphériques avancés utilisés dans les processus de traitement thermique et de brasage. Avec un engagement fort envers l'innovation et le soutien à la clientèle, elle offre des solutions ingénieusement conçues, soutenues par un service complet pendant toute la durée de vie de l'équipement. Ipsen gère des centres d'excellence en Allemagne et aux États-Unis, fournissant des résultats fiables et précis à ses clients du monde entier. L'entreprise est axée sur l'amélioration des performances des fours grâce à une innovation continue et une expertise technique, visant à renforcer les capacités opérationnelles de sa clientèle diversifiée.

Description

• Performs service work assignments as directed by the HUB Lead or Regional Service Manager. • Installs new equipment and repairs existing equipment at customer's facility, to ensure proper operational functionality according to the equipment specification & scope of work outlined in the Sales Order or Field Service work instruction. • Complete service jobs of heat treatment equipment at the customer site to provide on-site technical assistance to help repair, troubleshoot, perform preventative maintenance, calibrations, etc. • Reviews equipment reports and documentation from the customer and other field representatives to aid in troubleshooting equipment faults. • Coordinates problem solving activities through central support structure, including Tech Support, AMS Parts group, Engineering, or Customer Service Managers, to expedite required repairs. • Function as first point of contact for customers with existing service contracts. • Accurately and timely record hours worked, job assignments, and submit expense reports. • Document performed service jobs and record possible warranty claims. • Trains on essential skills through workshops, bulletins, and on-the-job shadowing, based on field insights and company offerings. • Works safely and follows all Ipsen safety protocols and policies, including strict adherence to Lock-Out/Tag-Out and Confined Space protocols.

🎯 Exigences

• High School Diploma or GED equivalent required. • 2 years of related industrial equipment operation, maintenance, or control systems and/or 2- year technical certification. • Ability to respond to questions from groups of managers, clients, customers, and the general public. • Ability to promote a professional appearance and represent Ipsen positively. • Ability to calculate figures and amounts, proportions, percentages, area, circumference, and volume. • Ability to apply concepts of basic algebra and geometry, service area, volume, and pressures. • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. • Knowledge of basic computer operations and software programs. • Possess mechanical and/or electrical aptitude and skills. • Possess good problem-solving and troubleshooting skills with hands-on mentality. • Ability to work independently with minimal supervision and key decision-making skills. • Possess strong customer service focused mentality. • Must have a current, valid driver’s license and service automobile insurance coverage as stated in the Ipsen Travel Policy. • Ability to travel up to 90% of the time, mostly domestic with occasional international.

🏖️ Avantages

• Day-One Benefits – Enjoy our full benefits package starting your very first day—no waiting period required. • 401(k) with Company Match – We invest in your future with a generous 401(k) plan and company contributions to grow your savings faster. • Paid Time Off – Recharge and take the time you need with our competitive vacation package, paid holidays and PTO. • Tuition Reimbursement – We support your growth. Advance your education and career with our tuition assistance program.