EMEA Technical Service Training Specialist

🕒 il y a 27 jours

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Ingersoll Rand

Site WebLinkedInTous les Emplois

10 000+ employés

🏥 Santé

📦 Logistique

⚡ Énergie

Healthcare • Logistics • Energy

Ingersoll Rand est une entreprise mondiale axée sur l’innovation et le développement durable dans le secteur industriel. Animée par l’ambition d’améliorer la vie grâce à des solutions efficaces et économes en énergie, Ingersoll Rand développe des technologies de pointe qui renforcent l’efficacité et la performance dans de multiples industries. L’entreprise accorde une importance majeure à la diversité, à l’équité et à l’inclusion, et cultive une culture qui valorise la pluralité des perspectives et favorise le sentiment d’appartenance au sein de ses équipes.

Description

• Design, develop, maintain, and update technical training curricula, courses, and learning materials for service technicians to reflect product enhancements, new technologies, process changes, and industry best practices. • Create instructor-led training presentations, participant guides, hands-on exercises, technical documentation, assessments, videos, and e-learning content. • Collaborate with Subject Matter Experts (SMEs) to ensure training content is technically accurate, relevant, and effectively translates complex concepts into engaging learning experiences. • Deliver and facilitate instructor-led technical classroom, virtual, and hands-on training programs covering products, services, troubleshooting, maintenance, and safety. • Evaluate participant learning and training effectiveness through assessments, practical exercises, certification activities, and participant feedback to support continuous improvement. • Support for training schedules, registrations, logistics, equipment, and instructor resources. • Generate and analyse training metrics and reports, including attendance, completions, certifications, competency progression, and overall training effectiveness. • Research, recommend, and implement innovative learning methodologies, tools, and technologies.

🎯 Exigences

• Engineering degree, NVQ equivalent, or technical apprenticeship. • 2–5 years’ experience in a technical work environment, training, field service, technical support, engineering, or a related role. • Fluent in English; additional languages would be an advantage. • Experience developing and delivering technical training programmes (desirable). • Experience in industrial equipment, manufacturing, compressed air systems, mechanical equipment, or a service-focused environment (preferred). • Knowledge of troubleshooting methodologies, maintenance practices, and technical service processes. • Proficiency in Microsoft Office applications is essential. • Experience with digital learning tools.

🏖️ Avantages

• 25 days Holiday + 8 Bank Holidays • Holiday Purchase Scheme – additional 5 days annual leave • 5% Employee and 7% Employer Pension Contribution • Westfield Health Cashback Plan • Death in Service Benefit of 4x salary • Ownership Works equity program: we believe in the power of employee ownership. All full-time permanent employees are eligible for a one-time stock award after successfully completing one year of employment. • Employee Assistance Program • Enhanced Maternity and Paternity Policies • LinkedIn Learning – full free access • Electric Car Scheme (After successfully completing one year of employment) • Cycle Scheme (After successfully completing probation period