Customer Service Representative – Travel Insurance

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ISC (Integrated Specialty Coverages, LLC)

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201 - 500 employés

🏢 Entreprise

Insurance • Technology • Enterprise

ISC (Integrated Specialty Coverages, LLC) est une entreprise dynamique spécialisée dans l'offre d'une large gamme de programmes d'assurance adaptés à divers secteurs. Leurs offres incluent l'assurance responsabilité civile générale, la responsabilité civile excédentaire et l'assurance responsabilité professionnelle pour des secteurs tels que la construction, l'hôtellerie, le maritime, le transport routier, le divertissement, et bien d'autres. ISC est reconnue pour son utilisation innovante de la souscription par l'IA afin d'améliorer la rapidité et l'efficacité de la distribution d'assurance, offrant des tarifs compétitifs et une couverture complète via une plateforme entièrement numérique. L'entreprise est saluée pour son excellence et récompensée pour ses réalisations dans le secteur de l'assurance.

Description

• Serve as a first point of contact for prospective and existing customers by answering inbound phone calls and responding through live chat in a professional, friendly, and timely manner. • Deliver an A+ customer experience by actively listening, identifying customer needs, and providing accurate guidance on new and existing travel insurance policies. • Use a consultative sales approach to qualify leads, ask thoughtful questions, recommend appropriate coverage options, and help customers select the best solution for their travel plans. • Assist existing policyholders with service-related questions, policy support, and general troubleshooting while ensuring clear communication and follow-through. • Maintain a strong working knowledge of TravelInsurance.com products, carrier offerings, policy details, and key coverage differences in order to communicate information clearly and confidently. • Accurately document customer interactions and manage multiple conversations or tasks at once while maintaining attention to detail and service quality. • Demonstrate a positive, proactive, and customer-focused mindset while contributing to team goals and supporting a high-quality customer experience.

🎯 Exigences

• Minimum of 1 year of sales experience required; customer service experience in the travel insurance industry strongly preferred. • Current travel and/or property & casualty insurance license required • Must be authorized to work in the United States. • Strong verbal and written communication skills, with the ability to explain coverage options and policy details clearly to customers. • Inbound call center experience preferred, along with the ability to multitask effectively in a fast-paced, customer-facing environment. • Strong computer, email, and keyboarding skills, with comfort using phone and chat systems to support customers efficiently. • Flexible, customer-focused, and dependable, with a positive attitude and the ability to adapt to changing business needs and work hours.

🏖️ Avantages

• Employee Ownership Program - every eligible employee shares in the financial rewards that grow when the company grows • Professional development opportunities • Owner Referral Program • Work from home reimbursement for remote/hybrid roles • Canary emergency financial assistance program • Comprehensive medical, dental, vision • Life/AD&D Insurance • Confidential, Employee Assistance Program • Health Savings Account, includes company contribution • Short-term disability • Voluntary benefits - supplemental accident, critical illness, hospital insurance • Employee discounts • 401(k) Plan with company match contribution • Addition Wealth Financial Wellness Program • Various Time Off Programs • 11 company paid holidays