Functional Consultant

🕒 il y a 1 mois

🌵 Arizona – Distant

🌵 Arizona – Remote

💵 $80 000 - $95 000 / an

⏰ Temps Plein

🟢 Junior

💼 Consultant

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Isos Technology

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2005

🏢 Entreprise

🤝 B2B

🤖 Intelligence artificielle

Enterprise • B2B • Artificial Intelligence

Isos Technology est un partenaire de solution Platine Atlassian qui aide les organisations à optimiser le travail grâce à des services de conseil Atlassian, des migrations vers le cloud, de la gestion des services informatiques (Jira Service Management), des stratégies d'entreprise et de la planification, ainsi qu'un support géré. Ils se spécialisent dans la migration et l'optimisation des produits Atlassian (Jira, Confluence) vers le Cloud ou le Data Center, avec des intégrations sur des plateformes telles qu'AWS, et fournissent des solutions adaptées à l'industrie, y compris la conformité avec les normes fédérales/DoD. Isos propose des formations, une administration continue et des services axés sur l'IA pour améliorer la collaboration, la sécurité et l'efficacité opérationnelle des clients d'entreprise.

Description

• Administer the Atlassian products and assist clients with implementation to support their business processes • Provide scheduled on-call support during off hours and respond to service outage incidents to meet contracted SLAs • Participate in process improvement efforts across the team and organization to identify, develop, and deliver services and solutions leading to improved client satisfaction • Acquire Atlassian certification by passing two Atlassian Certified Professional exams and maintain them by achieving additional Atlassian Pro Skills badges • Provide support to the Sales team for proposals, renewals, and quarterly client business reviews with clients • Contribute informative and engaging original marketing content related to the Atlassian ecosystem in the form of quarterly blog posts, white papers, and other materials as requested

🎯 Exigences

• 1+ years experience in a client service or help desk role • Experience as a Jira administrator preferred • Effectively manage time and expectations with internal resources and clients • Manage multiple clients and issues simultaneously • Communicate effectively, both verbally and in writing, for technical and business operations audiences • Analyze and interpret complex problems to deliver complete solutions • Demonstrate the ability to administer Atlassian products and provide strategic guidance on long-term use • Advise clients on best practices, guidelines, and recommendations. • Execute on essential functions to meet or exceed individual success metrics established annually • Demonstrate the ability to work within the Isos culture and values

🏖️ Avantages

• suite of employee benefits • paid time off • 401(k) plan with an employer contribution