Cloud Administrator

🕒 il y a 2 mois

🇺🇸 États-Unis – Télétravail

💵 $50 000 - $64 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🖥️ Administrateur

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Jenzabar

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1998

📚 Éducation

☁️ SaaS

🏢 Entreprise

💰 €60 000 000 Private Equity Round en 2000-04

Education • SaaS • Enterprise

Jenzabar est une entreprise technologique spécialisée dans la fourniture de solutions logicielles innovantes pour les établissements d'enseignement supérieur. Leur suite de produits, y compris Jenzabar One et Jenzabar SONIS, offre des outils complets pour les systèmes d'information étudiants, la gestion des inscriptions, l'aide financière et la communication afin d'améliorer l'efficacité institutionnelle et favoriser la réussite des étudiants. Avec un accent sur l'utilisation de l'analyse des données et de l'intelligence artificielle, Jenzabar vise à rationaliser les opérations, améliorer l'engagement et faciliter la croissance dans les environnements éducatifs.

Description

• Monitor system health and respond to alerts and incidents • Provide Tier 1 and Tier 2 support for cloud-hosted applications and services and assist with Tier 3 troubleshooting • Lead upgrade efforts for assigned platforms (e.g., JICS, CX Clients, Campus Marketplace, Sonis) • Support SSL/Cloudflare operations, including automation and renewal tracking • Coordinate with internal and external stakeholders for upgrade planning and execution • Analyze recurring issues and propose process improvements or automation • Document upgrade procedures and contribute to operational runbooks • Support legacy systems (CX Clients, JICS/JFA) and ensure smooth transitions • Collaborate with Cloud Services teams on escalated issues and root cause analysis • Perform additional responsibilities as assigned by the Manager, Cloud Support or other Cloud Services leadership • Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate • Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight

🎯 Exigences

• Ability to work 2nd shift EST hours (start at 1:00pm EST) • 2–3 years of experience in cloud operations or technical support • Familiarity with at least one major cloud platform (AWS, Azure, or Google Cloud Platform) • Microsoft Server administration experience (DNS, DHCP, Active Directory, IIS, Remote Desktop Services) • Understanding of networking fundamentals • Proficiency in basic scripting or automation tools (e.g., PowerShell, Bash) to improve operational efficiency • Ability to follow documented procedures and clearly document troubleshooting steps and escalations • Strong verbal and written communication skills and the ability to work collaboratively in a team-oriented environment • Willingness to learn new tools, platforms, and technologies in a fast-paced environment • Experience working withing a ticketing systems, support workflows and ticket escalation • Demonstrated understanding of system security, data privacy, and responsible access practices

🏖️ Avantages

• Medical Insurance • Life Insurance • Dental Insurance • Vision Insurance • PTO • Paid Parental Leave • Paid Holidays • Short Term Disability • Long Term Disability • 401K • Educational Assistance