Manager, Public Sector – Customer Success

🕒 il y a 3 mois

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DeleteMe

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2010

🔒 Cybersecurity

Cybersecurity • Privacy

DeleteMe est un service proposé par Abine, Inc. , spécialisé dans la protection de la vie privée en ligne. Il offre une solution pour permettre aux particuliers et aux entreprises de supprimer facilement et en toute sécurité leurs données personnelles d'Internet. Depuis 2011, DeleteMe est le service leader dans la suppression des données personnelles, aidant les clients à protéger leurs informations personnelles des moteurs de recherche et des courtiers en données. Le service comprend la soumission de données personnelles pour suppression et offre une assistance experte pour rechercher et supprimer les informations. DeleteMe propose des mises à jour continues et des rapports, garantissant que les données des utilisateurs restent privées au fil du temps. L'entreprise sert à la fois des clients individuels et des organisations, en fournissant des ressources pour lutter contre les menaces en ligne comme le doxxing et le vol d'identité.

Description

• Lead a team of Customer Success Managers and help Public Sector organizations succeed with our SaaS product. • Work closely with customers to understand their needs, develop and implement customer success plans, and drive adoption and retention. • Play a key role in building and executing strategy for the Public Sector team. • Work closely with the Director of Success in expanding the DeleteMe Public Sector team and ensuring that all Public Sector clients receive the appropriate level of service. • Develop and execute strategies for Public Sector organizations in collaboration with the Director of Success. • Work with the Public Sector Sales team to create suitable renewal, expansion and save motions to increase retention. • Partner with the DeleteMe Onboarding team to implement and adopt strategies for new customers. • Support key Public Sector accounts, and provide mentorship and supervision to other Public Sector CSMs.

🎯 Exigences

• Experienced Manager or Director with a background in high-intensity start-up or corporate environments, Remote work experience a plus. • Experience in government procurement processes, preferably in a SaaS company. • Minimum of 5-8+ years of experience in Customer Success, Partner Success, Onboarding, or Implementation for SaaS companies. • Minimum of 3-5 years in a leadership role working with Public Sector customers, wherein you navigated procurement and renewal processes with SLED and Federal accounts. • A deep understanding of Customer Experience and Customer Lifecycle. • Proven track record of supporting successful Customer Experience programs. • Demonstrated ability to communicate effectively with a diverse group of stakeholders. • An entrepreneurial and 'get-things-done' mindset focused on delivering results. • This role requires domestic and international travel. All standard travel expenses will be covered in accordance with the company's travel reimbursement policy. • Technical Job Requirements: • Experience building and managing reports and dashboards in Salesforce.com • Demonstrated ability using Microsoft Excel for data analysis on single-source and multi-source data sets. • Deep understanding of cyber threats such as social engineering, doxxing profile development, and advanced spearphishing.

🏖️ Avantages

• Comprehensive health benefits - Medical, Vision, Dental • Generous 401k matching up to 6% • 20 days paid time off • 15 sick days • 12 company-paid holidays • Childcare expense reimbursement • Fitness and cell phone reimbursement • Birthday time off