Customer Success Manager

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🗽 New York – Distant

🗽 New York – Remote

💵 $110 000 - $140 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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Junction

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2015

📚 Éducation

🤝 À but non lucratif

Education • Non-profit

Junction est une organisation à but non lucratif qui organise des hackathons de grande envergure et de classe mondiale ainsi que des événements pour développeurs axés sur l'innovation technologique et l'IA. Elle organise des rassemblements phares (comme Junction 2025 à Espoo, en Finlande) qui réunissent des ingénieurs, des designers et des entrepreneurs pour un apprentissage intensif basé sur des projets, du réseautage et des compétitions avec des entreprises partenaires et des prix à la clé. Junction soutient également sa communauté à travers des événements préparatoires, des subventions, des programmes de bénévolat, des offres d'emploi et des canaux en ligne pour connecter les participants et les partenaires industriels.

Description

• Own a portfolio of 25–40 accounts across our digital health and mid-market segment • Run onboarding for new customers and get them to their first meaningful milestone as quickly as possible • Conduct quarterly business reviews that are actually useful – not just status updates, but conversations that move things forward • Proactively identify upsell and cross-sell opportunities and work with our sales team to close them • Build a real pulse on account health – usage data, engagement signals, renewal risk – and get ahead of problems before they become urgent • Be the voice of your customers internally. Bring patterns, feedback, and frustrations to product and engineering in a way they can act on • Help define what great CS looks like for wearable and digital health customers – this is still evolving and you’ll have a real hand in shaping it • Bring a point of view on how AI tools can make CS work faster and smarter - we have budget and appetite to build this into how the team operates

🎯 Exigences

• 3–6 years owning accounts end-to-end. You’ve managed 20–50 accounts at a time and know how to stay on top of them without things slipping. • High agency: You don’t wait to be told what needs doing. You spot problems, form a view, and act. You have examples of things you went after in a previous role that nobody asked you to do. • Commercial confidence: You’re comfortable having pricing and renewal conversations directly. • Adaptability: You read the room quickly and flex your approach. • Technical curiosity: You’ve worked with a technical product – APIs, developer tools, data platforms, or similar – and you actually enjoyed getting into how it works. • Early-stage background: You’ve worked at a Seed through Series C company. Things were ambiguous, processes were still being built, and that energized you rather than frustrated you. • Bring a point of view on how AI tools can make CS work faster and smarter — we have budget and appetite to build this into how the team operates.

🏖️ Avantages

• Generous early stage options (extended exercise post 2 years employment) • Regular in-person offsites, last were in Tenerife and Miami • Monthly learning budget of $300 for personal development and productivity • Flexible, remote-first working - including $1K for home office equipment • Monthly budget of $150 to use towards a coworking space • 25 days off a year + national holidays • Healthcare coverage depending on location