Manager, Fund Administration – Investor Services

🕒 il y a 25 jours

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Juniper Square

Site WebLinkedInTous les Emplois

201 - 500 employés

💸 Finance

🏠 Immobilier

☁️ SaaS

💰 €75 000 000 Series C en 2019-11

Finance • Real Estate • SaaS

Juniper Square est une entreprise qui propose une plateforme complète et des solutions adaptées aux partenariats d'investissement privés. Fondée en 2014, l'entreprise se concentre sur la facilitation d'une connexion et d'une communication fluides entre les associés commandités (GPs) et les associés commanditaires (LPs) tout au long du cycle de vie de l'investissement. La technologie de Juniper Square est spécialement conçue pour soutenir les entreprises de l'immobilier commercial, du capital-investissement et des sociétés de capital-risque de toutes tailles. La plateforme offre des services tels que l'administration de fonds, la collecte de fonds, la gestion des investisseurs, la conformité et le reporting aux investisseurs, le tout visant à améliorer la transparence, la gouvernance des données et l'expérience globale des investisseurs.

Description

• Lead, coach, and develop a team of Investor Services Associates and Assistant Managers. • Own team-level performance metrics including SLA adherence, quality, and customer satisfaction. • Serve as a senior escalation point for complex or high-priority customer issues and partner across internal teams to drive resolution. • Manage capacity planning, workload prioritization, and resource allocation across the team. • Champion process improvement, automation, and operational controls initiatives; surface product enhancement opportunities to leadership. • Develop and execute training plans for new and existing team members. • Build trusted, advisory-level relationships with customer leadership across the book of business. • Partner with Product, Sales, and Operations to align Investor Services priorities with broader company objectives. • Report on team health, performance trends, and service risks to senior leadership. • Proactively identify new service opportunities and translate them into operational proposals.

🎯 Exigences

• 6-10+ years of experience in fund administration, investor services, or a related financial services role. • 2+ years of people management experience with a track record of building high-performing teams. • Deep knowledge of investor services operations and the private markets landscape. • Strong analytical skills with experience using data to manage team performance and drive decisions. • Excellent communication skills, including experience presenting to and influencing senior stakeholders. • Proven ability to manage cross-functional relationships and align teams around shared goals. • Highly organized and detail-oriented; able to manage competing priorities in a fast-paced environment. • Experience leading process improvement initiatives and driving operational change at scale.

🏖️ Avantages

• Competitive salary and meaningful equity • Health, dental, and vision care for you and your family • Flex Time Off in addition to company paid holidays • Generous paid family leave, medical leave, and bereavement leave policies • 401k retirement savings plan • Healthcare FSA and commuter benefits programs • Freedom to customize your work and technology setup as you see fit • Professional development stipend • Monthly work from home wellness stipend while we're all remote • Mental wellness coverage including live coaching and therapy sessions