Senior Associate, Financial Benefits – Retirement

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $70 215 - $83 050 / an

⏰ Temps Plein

🟠 Senior

💸 Planification et Analyse Financières (FP&A)

🦅 Parrain de Visa H1B

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Justworks

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2012

👥 RH Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

Justworks est une entreprise qui propose une plateforme de gestion d'entreprise, incluant des avantages sociaux pour les employés, la paie, et le support en matière de conformité. Elle simplifie les processus auxquels les petites et moyennes entreprises sont confrontées en matière de ressources humaines et facilite une gestion efficace des besoins en personnel. Justworks vise à aider les employeurs à se concentrer sur leur cœur de métier tout en maintenant des opérations RH fluides.

Description

• Support the handling of escalated or complex cases involving the administration of benefits, including but not limited to: • Oversee and negotiate SOP creation and adherence in conjunction with our partner • Flag SLA compliance issues and recurring themes with our partner • Resolve complex benefit inquiries/issues generated by Customer Success and Sales teams within the agreed upon service level agreements (SLAs) • Work closely with internal Benefit Specialist team to identify patterns of outreach to improve customer experience • Share resources such as Confluence pages to the Customer Success team that can clarify SOPs • Build out and maintain internal benefit resources (help articles, training decks, process documentation, etc.) • Participate in internal and regulatory audits of partners, products, and systems • Assist Team Lead with new-hire training for the Associates position • Work closely with third party partner to resolve escalated issues and raise up recurrent problems or system changes • Act as backup to Team Lead on Partner calls including relaying weekly operational issues, feedback, and questions • Work with internal teams and third party partner to track and administer all recurring processes in adherence with deadlines • Consistently evaluate current processes and create new policies and documentation surrounding plan maintenance and servicing guidelines • Partner with our Product, Engineering, and Legal teams to improve systems and resolve issues • Lead feature requests and use-cases to improve backend functionality by working closely with Engineering stakeholders

🎯 Exigences

• Minimum of 3 years of work experience in a similar role • Experience working in a fast-paced, data-driven environment • Experience working cross-functionally • Experience with partnership management • Experience with Jira and Confluence or similar software • Ability to work both independently and as a team • Strong analytical, written and verbal communication skills • Ability to learn new technologies quickly • Partnership management experience preferred • SQL knowledge preferred • Knowledge of Employer Sponsored Benefit Plans required • Advanced knowledge of Financial Benefits required • Experience in 401(k) and knowledge of employer-sponsored benefit plans required • QKA, RPF certification, or equivalent strongly preferred

🏖️ Avantages

• Great benefits • Wellness program offerings • Company retreats