Marketing Strategy – Operations Consultant

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K2 Services

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 1985

🤝 B2B

💼 Conseil

🏢 Entreprise

B2B • Consulting • Enterprise

K2 Services est un fournisseur de services gérés et de support opérationnel optimisés par la technologie, destiné aux cabinets d'avocats, aux institutions financières, aux sociétés de services professionnels et aux entreprises. Il offre des plateformes opérationnelles intégrées, des services d'automatisation et de conseil pour aider les clients à moderniser leurs modèles opérationnels, réduire leurs coûts et accélérer leur croissance. Les principales compétences décrites incluent les services administratifs et partagés, le help desk informatique et les services gérés en technologie, la gouvernance des archives et de l'information, le traitement des documents et le soutien administratif, le marketing et les communications, les services de facturation et de gestion des comptes clients/fournisseurs, l'automatisation des flux de travail et le conseil, ainsi que les services d'expérience en milieu de travail/hospitalité et de gestion des installations.

Description

• Build, nurture, and maintain strong, long‑term relationships with clients across various industries • Serve as the primary point of contact for assigned clients, ensuring their needs are understood, anticipated, and met • Conduct regular check‑ins, strategic reviews, and performance discussions to maintain alignment and satisfaction • Identify opportunities to expand partnerships and introduce additional services that support client goals • Partner with clients to assess their current marketing strategies, workflows, and team structures • Provide strategic recommendations to deepen marketing effectiveness and improve operational efficiency • Support clients in developing annual and quarterly marketing plans, campaign strategies, and performance frameworks • Offer guidance on best practices in digital marketing, business development, brand development, content strategy, and customer engagement • Advise clients on how to structure and resource their marketing teams effectively, including role definition, workload distribution, and skill alignment • Collaborate with internal leadership to ensure our marketing employees are positioned for success within client environments • Monitor day‑to‑day performance and integration of our marketing staff, providing coaching, feedback, and support as needed • Help resolve operational challenges and ensure smooth collaboration between client teams and internal teams • Work closely with internal marketing, operations, and talent teams to ensure client needs are met with excellence • Communicate client priorities, challenges, and opportunities to internal stakeholders to drive continuous improvement • Participate in internal planning sessions to align service delivery with client expectations and organizational goals • Identify and pursue opportunities to expand client engagements through additional services or strategic initiatives • Support proposal development, pitch preparation, and client presentations • Represent the organization at industry events, conferences, and networking opportunities to build brand visibility and generate leads.

🎯 Exigences

• Minimum 7+ years of experience in a marketing or a business development role • Demonstrated experience building, managing, and strengthening client relationships in a marketing, consulting, or business development environment • Proven ability to serve as a strategic advisor to clients, offering guidance on marketing strategy, workflow optimization, and team structure • Strong understanding of marketing operations, including campaign planning, digital channels, content strategy, and performance measurement • Experience supporting or managing embedded teams, including coaching, feedback, and day‑to‑day alignment with client expectations • Ability to assess client needs, identify opportunities for improvement, and develop actionable recommendations • Skilled in navigating complex stakeholder environments and facilitating communication between clients and internal teams • Strong project management capabilities, with the ability to manage multiple clients, priorities, and timelines simultaneously • Excellent verbal and written communication skills, with the ability to translate complex concepts into clear, strategic insights • A proactive, solution‑forward mindset with a track record of anticipating challenges and driving continuous improvement • Comfortable working independently and collaboratively, with strong judgment on when to lead, when to partner, and when to escalate • Ability to travel as needed for client presentations; events or other business needs.

🏖️ Avantages

• Health insurance • 401(k) matching • Paid time off • Flexible work arrangements • Professional development opportunities