Enterprise Client Success Manager

🕒 il y a 3 mois

🌽 Illinois – Distant

🌽 Illinois – Remote

💵 $135 000 - $170 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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Kalepa

Site WebLinkedInTous les Emplois

11 - 50 employés

🤖 Intelligence artificielle

💰 €14 000 000 Series A en 2021-09

Artificial Intelligence • Insurance

Kalepa est une entreprise qui se concentre sur la révolution du domaine de la souscription d'assurance grâce à son logiciel alimenté par l'IA, Copilot. Copilot aide les souscripteurs à prendre des décisions plus éclairées en consolidant des informations critiques et en simplifiant le processus de souscription, augmentant ainsi l'efficacité et la rentabilité des assureurs et des MGA. Kalepa veille à ce que les souscripteurs commerciaux et spécialisés puissent rapidement engager les risques les plus rentables en leur fournissant des informations et des outils essentiels. La technologie de l'entreprise vise à réduire les complexités, améliorer la qualité de la souscription et favoriser la croissance dans le secteur des assurances.

Description

• Master Kalepa's SaaS platform. • Own end-to-end deployment and configuration of Kalepa’s SaaS platform from kickoff through go-live. • Build trusted relationships with client stakeholders across technical, operational, and executive teams. • Prepare and deliver presentations to C-level executives. • Plan, execute, and lead client user training. • Leverage large datasets to analyze the impact on client KPIs. • Coordinate with Kalepa’s Product team to support our product’s growth via issue identification, remediation tracking, and enhancement drafting.

🎯 Exigences

• You have 5+ years of client-facing enterprise SaaS, growth, consulting, sales engineering, or technical sales experience. • You love to hustle: finding ways to get things done, destroying obstacles, and never taking no for an answer. • You have a strong analytical and technical foundation, are commercially oriented and data-driven. • You are excited about bringing a world-class solution to clients to rapidly grow ARR. You love being the customer's voice. • You understand their problems and needs in detail and always look for better ways to address them. You value open, frank, and respectful communication. • As a plus: • InsurTech or FinTech experience. • Experience at a venture-backed startup during a period of hypergrowth.

🏖️ Avantages

• Competitive salary (based on experience level). • Significant equity options package. • 401(k) plan with employer match (regardless of employee contribution). • Excellent benefits: 100% covered medical, 100% covered vision and dental for individuals and families, and others. • Work with an ambitious, smart, global, and fun team to transform a $1T global industry. • 20 days of PTO a year. • Global team offsites (2021 - Playa del Carmen, 2022 - Rome, 2023 - Buenos Aires, 2024 - Lisbon, 2025 - Cartagena). • Healthy living/gym stipend. Mobile phone bill stipend. • Continuing education credits.