Director, Market Operations

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Karoo Health

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11 - 50 employés

💰 €3 400 000 Seed Round en 2023-06

La mission de Karoo est d'améliorer la vie de chaque patient cardiaque aux États-Unis en transformant le modèle de soins actuel pour améliorer les résultats des patients à un coût considérablement inférieur. Karoo adopte une approche basée sur la valeur qui combine un mélange de soins traditionnels basés sur les directives et des outils numériques à la pointe de la technologie pour accomplir cette mission importante.

Description

• Own daily operational performance across active markets, ensuring smooth care delivery, provider satisfaction, and patient experience • Serve as the primary operational escalation point for market-level issues, quickly diagnosing root causes and driving resolution • Partner with Market Ops Managers to ensure consistent execution while allowing for thoughtful local variation • Support market launches by coordinating operational readiness across clinical, staffing, workflows, and tooling • Lead the design, implementation, and continuous improvement of operational tools and systems that support care delivery • Partner closely with Product and Clinical Operations to translate real-world operational needs into scalable technical solutions • Ensure systems are intuitive for frontline teams and reduce administrative burden rather than adding complexity • Identify gaps in tooling or process and prioritize fixes that improve reliability, efficiency, and scalability • Build and maintain core operational processes, SOPs, and playbooks that enable consistent execution across markets • Act as the connective tissue between Clinical Operations, Product, Market Ops, and central Operations teams • Define and monitor operational KPIs tied to care delivery, capacity, responsiveness, and market performance • Build, lead, and develop a high-performing operations team, including Market Ops Managers and centralized ops roles.

🎯 Exigences

• 6-8+ years of experience in healthcare operations, ideally digital health or value-based care environments • Proven experience owning day-to-day execution across multiple markets or programs • Strong systems thinker with hands-on experience building processes and operational tooling • Comfortable operating in ambiguity and prioritizing ruthlessly in a fast-moving startup environment • Collaborative leader who works effectively across clinical, product, and technical teams • Data-driven, detail-oriented, and biased toward action.

🏖️ Avantages

• Competitive salary and equity • Fully-remote work environment available • Full benefits package • A collaborative and transparent company culture that values creativity and ownership