VP, General Manager

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Kooner Fleet Management Solutions

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51 - 200 employés

🚗 Transport

Transport

Kooner Fleet Management Solutions est une entreprise dédiée à fournir des services complets de réparation de camions et de gestion de flotte. Ils offrent une large gamme de services, y compris des inspections de camions et remorques commerciaux, des réparations mobiles de camions diesel et remorques, ainsi qu'une assistance routière 24h/24 et 7j/7. Kooner Fleet Management Solutions se concentre sur le maintien de normes opérationnelles élevées, en conformité avec les exigences réglementaires BIT et DOT, garantissant que les véhicules des clients sont en condition optimale. De plus, l'entreprise se distingue par l'utilisation de technologies avancées dans ses services de réparation, améliorant la productivité et la qualité du service.

Description

• Full responsibility for revenue, margin, and unit economics across the consumer segment • Set financial targets, build and manage the budget, and deliver profitable growth quarter over quarter • Report directly to senior leadership with full visibility into performance and a seat at the table when it matters • Define how Kooner enters and expands in consumer markets, pricing architecture, service packaging, and geographic sequencing • Determine which acquisition channels to bet on, pressure-test assumptions quickly, and double down on what works • Build a repeatable growth model that can scale across new markets without losing quality or margins • Own the consumer brand from the ground up, how it looks, sounds, and feels at every touchpoint • Set the standard for what a Kooner consumer experience means, from first booking to fifth visit • Build the systems and feedback loops that ensure consistency as the business scales • Identify key hires, make the business case for headcount, and recruit people motivated to build, not just manage • Design the org structure for the consumer division as it grows from zero to scale • Foster a culture that reflects Kooner's family-first values while moving with startup urgency • Design the end-to-end service delivery model; scheduling, dispatch, technician standards, quality control, and customer communication • Adapt existing infrastructure where it fits; build new processes where it doesn't • Keep scalability front of mind, every system you build should work at 10x volume • Own the strategy for turning first-time customers into regulars • Develop service plans, communication cadences, and loyalty incentives that drive repeat business • Define and track the metrics that matter; retention rate, lifetime value, NPS, and churn • Partner with product and tech stakeholders to shape the digital experience; booking, payment, service history, and reminders • Advocate internally for the consumer customer and influence the product roadmap accordingly • Identify gaps in current tooling and drive solutions that improve both the customer and technician experience • Leverage existing relationships and cultivate those relationships to accelerate consumer growth; insurance partners, dealerships, employers, apartment communities, and beyond • Explore fleet-to-consumer crossover opportunities that leverage Kooner's existing national footprint • Stay sharp on competitor moves, market shifts, and evolving consumer expectations • Use those insights to keep Kooner's offering ahead of the curve, anticipating the market, not reacting to it • Feed learnings back into strategy, pricing, and product decisions on a continuous basis

🎯 Exigences

• 10+ years of progressive leadership experience, with at least 3–5 years in a GM, VP or similar leadership role • Proven track record of building and scaling a consumer-facing business; startup, division launch, or turnaround experience strongly preferred • Automotive industry experience is required; a background in dealership operations, fixed ops, or dealer group leadership is strongly preferred and will be weighted heavily in the selection process • An established network within the automotive industry and the willingness to leverage it, whether that means bringing relationships with dealer groups, service partners, or a loyal customer base, we expect this person to hit the ground running, not starting from zero • Commercially sharp: you know how to find customers, keep them, and build a business model that works • Operator at heart with the strategic range to see around corners and the execution discipline to follow through • Strong financial acumen; comfortable owning a P&L, building a budget, and making data-informed decisions • Comfortable with ambiguity; you don't wait for the playbook, you write it • Strong people leader who attracts talent, develops teams, and builds culture deliberately • Excellent communicator who can align internal stakeholders and represent the brand externally with credibility • Bachelor's degree required; MBA or equivalent advanced degree a plus

🏖️ Avantages

• Competitive base salary $125,000-$150,000 + generous variable comp plan • Weekly Paydays: Get paid every Friday – no waiting around! • 401(k) with company match. • Medical, Dental, and Vision coverage after just 30 Days! • Enjoy paid vacation time, paid sick time, and paid holidays to rest, recharge, and take care of what matters most. • Life & Disability Insurance for added peace of mind – because we take care of our team on and off the job. • Access to our Employee Assistance Program for support when you need it most – we've got your back. • Big Career Growth Opportunities in a rapidly expanding, forward-thinking organization.