Product Enablement Manager

🕒 il y a 1 mois

🗽 New York – Distant

🗽 New York – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Kustomer

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2015

☁️ SaaS

🤝 B2B

🤖 Intelligence artificielle

💰 €60 000 000 Venture Round en 2023-05

SaaS • B2B • Artificial Intelligence

Kustomer est une plateforme de service client qui combine CRM, gestion des tickets et intelligence artificielle pour offrir une solution complète de gestion d'expérience client efficace et personnalisée. La plateforme propose des options d'auto-service pour les clients, leur offrant des solutions instantanées, et fournit aux agents des outils pour offrir un service exceptionnel. Kustomer exploite la puissance de l'IA pour automatiser et optimiser les requêtes et interactions des clients sur plusieurs canaux, garantissant des expériences sécurisées et fluides à la fois pour les clients et les agents de service. L'approche axée sur l'IA de l'entreprise améliore la satisfaction client et l'efficacité opérationnelle.

Description

• Centralizing Customer Onboarding Content. Consolidate onboarding material into a coherent program and own it going forward. Build the in-product education, guides, and adoption motions that get customers to value faster — directly feeding GRR. • Centralizing Partner-Facing Resources. Build an enhanced partner enablement program: certification, configuration playbooks, design templates, and implementation guides that let partners deliver independently and accelerate time to value across our customer base. • Centralizing Community Management. Run Kustomer's customer community as a managed channel — Slack, forums, and the cadences around them — that deflects routine product questions, creates peer-to-peer learning, and feeds adoption and retention. • Driving Product Adoption. Translate Kustomer's product capabilities into adoption motions that close knowledge gaps through targeted content, in-product education, and feature-specific campaigns tied to real usage data. • Partnering with Internal Teams on Product Curriculum. Design and run a structured product curriculum for our internal teams — onboarding, ongoing education as the product evolves, certification on key capabilities, and deep-dives on new releases. Partner closely with our internal Enablement team to make this stick. • Enablement Analytics. Track the metrics that prove the outcomes: GRR lift attributable to enablement programs, feature-level adoption rates, time-to-value benchmarks, partner certification completion, internal team product confidence scores, and content engagement. Report on ROI and iterate.

🎯 Exigences

• 5+ years in customer enablement, customer education, partner enablement, or a closely related function at a B2B SaaS company • Demonstrated experience building enablement programs from scratch (not only executing within an established function) • Strong product instincts — you can learn a complex platform deeply and translate technical capability into customer-facing value • Fluency with AI tooling for content generation, knowledge management, and workflow automation. You don't just use AI; you've built workflows with it and can describe specific systems, measurable outcomes • Track record working cross-functionally with Product, CS, PS, and Partner teams • Excellent writing and content design skills — you can produce polished, customer-facing material independently • Comfort with analytics and reporting on adoption, engagement, and ROI metrics • Experience managing or growing a customer community is a strong plus • Based in or able to commute to the NYC Metro area for hybrid work.

🏖️ Avantages

• Kustomer offers an array of benefits including competitive salaries and stock options. • In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy. • In the UK we also offer pension, supplemental health insurance and other perks.