Commercial Account Manager

🕒 il y a 4 mois

🗽 New York – Distant

🗽 New York – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

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LangChain

Site WebLinkedInTous les Emplois

11 - 50 employés

🤖 Intelligence artificielle

🤝 B2B

☁️ SaaS

💰 €25 000 000 Series A en 2024-02

Artificial Intelligence • B2B • SaaS

LangChain est un cadre modulaire conçu pour aider les développeurs tout au long du cycle de vie des applications à base de grands modèles de langage (LLM). Leur suite de produits, comprenant LangGraph et LangSmith, offre des outils pour créer, déployer et gérer des applications capables de raisonner et d'opérer à grande échelle. Avec un accent sur l'efficacité opérationnelle et des performances améliorées, LangChain soutient un large éventail d'industries grâce à ses offres innovantes.

Description

• Manage the entire customer lifecycle post signature for a portfolio of commercial customers, from adoption to contract execution. • Develop and maintain a rolling forecast of the portfolio. • Meet or exceed quarterly and annual renewal and net retention targets. • Identify and mitigate churn risk by understanding customer health, monitoring product usage, and addressing commercial obstacles. • Identify and execute expansion opportunities by understanding customer needs and aligning them with new features and products. • Build and nurture relationships with key stakeholders, from technical users to economic buyers. • Represent the customer voice by synthesizing feedback on value, product gaps, and business outcomes to inform the product roadmap. • Collaborate with Product and Engineering teams. • Partner with Sales, GTM Engineering, and RevOps teams to provide a unified post-sale experience. • Lead commercial negotiations, structure renewal contracts, and manage quoting and procurement processes.

🎯 Exigences

• 5+ years of experience in a quota-carrying, customer-facing role such as Account Management, Customer Success, or Renewals Manager, preferably within B2B SaaS • Proven track record of meeting and exceeding retention and expansion quotas, such as Gross Renewal Rate and Net Revenue Retention • Strong commercial acumen and negotiation skills • Experience managing complex, multi-stakeholder renewal cycles • Strong technical aptitude and ability to understand and articulate the value of complex technical products • Familiarity with the modern AI/LLM stack is a significant plus • Exceptional communication and presentation skills • Ability to build rapport and convey value to technical users and executive decision-makers • Deep empathy for customer business objectives and passion for helping customers achieve their goals • Proficiency with CRM software, such as Salesforce, for pipeline management and forecasting • Ability to operate independently with a high degree of autonomy in a fast-paced, ambiguous environment • Direct experience at a high-growth, developer-first, or AI/ML infrastructure company is preferred • Experience managing renewals in a consumption- or usage-based pricing model is preferred

🏖️ Avantages

• Variable compensation for relevant roles • Meaningful equity • Medical coverage • Dental coverage • Vision coverage • Flexible vacation • 401(k) plan • Meals on in-office days in the US