Commercial Account Manager

🕒 il y a 2 mois

🗽 New York – Distant

🗽 New York – Remote

💵 $150 000 - $200 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

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LangChain

Site WebLinkedInTous les Emplois

11 - 50 employés

🤖 Intelligence artificielle

🤝 B2B

☁️ SaaS

💰 €25 000 000 Series A en 2024-02

Artificial Intelligence • B2B • SaaS

LangChain est un cadre modulaire conçu pour aider les développeurs tout au long du cycle de vie des applications à base de grands modèles de langage (LLM). Leur suite de produits, comprenant LangGraph et LangSmith, offre des outils pour créer, déployer et gérer des applications capables de raisonner et d'opérer à grande échelle. Avec un accent sur l'efficacité opérationnelle et des performances améliorées, LangChain soutient un large éventail d'industries grâce à ses offres innovantes.

Description

• Manage the entire customer lifecycle post signature for a portfolio of commercial customers, from adoption to contract execution, ensuring high retention rates. • Develop and maintain a rolling forecast of your portfolio and consistently meet or exceed quarterly and annual renewal and net retention targets. • Proactively identify and mitigate churn risk by understanding customer health, monitoring product usage, and addressing commercial obstacles. • Uncover and execute on expansion opportunities by understanding customer needs, aligning them with new features and products, and articulating the incremental value. • Build and nurture lasting relationships with key stakeholders, from technical users to economic buyers. • Act as the voice of the customer, synthesizing feedback on value, product gaps, and business outcomes to inform the product roadmap and collaborate with Product and Engineering teams. • Partner closely with Sales, GTM Engineering, and RevOps teams to present a unified post-sale experience and ensure a seamless customer journey. • Lead commercial negotiations, structure renewal contracts, and manage quoting and procurement processes to ensure favorable terms for both the customer and LangChain.

🎯 Exigences

• 5+ years of experience in a quota-carrying, customer-facing role such as Account Management, Customer Success, or Renewals Manager, preferably within B2B SaaS. • A proven track record of success in meeting and exceeding retention and expansion quotas (e.g., Gross Renewal Rate, Net Revenue Retention). • Strong commercial acumen and negotiation skills, with experience managing complex, multi-stakeholder renewal cycles. • Strong technical aptitude and the ability to understand and articulate the value of complex technical products. Familiarity with the modern AI/LLM stack is a significant plus. • Exceptional communication and presentation skills, with the ability to build rapport and convey value to diverse audiences, from technical users to executive decision-makers. • A deep empathy for the customer's business objectives and a passion for helping them achieve their goals through our platform. • Proficiency with CRM software (e.g., Salesforce) for pipeline management and forecasting. • Ability to operate independently with a high degree of autonomy in a fast-paced, ambiguous environment.

🏖️ Avantages

• Health insurance • 401(k) plan • Flexible vacation • Life insurance