Field Service Technician, Coffee

🕒 il y a 1 mois

🗽 New York – Distant

🗽 New York – Remote

💵 $90 000 - $100 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🔧 Ingénieur Service Itinérant

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Lavazza Group

Site WebLinkedInTous les Emplois

5001 - 10000 employés

📣 Marketing

📦 Logistique

🍽️ Alimentation et boissons

Marketing • Logistics • Food & Beverage

Le Groupe Lavazza est une marque de café renommée, connue pour produire des produits de café de haute qualité. Fondée en Italie, Lavazza s'engage pour la durabilité et l'innovation dans l'industrie du café, en proposant une large gamme de mélanges de café pour les secteurs du commerce de détail et de la restauration. L'entreprise met l'accent sur la satisfaction du client tout en améliorant l'expérience en ligne grâce à son site web, qui utilise des cookies pour optimiser la performance et la personnalisation.

Description

• Serve as the primary technical liaison for assigned territory, supporting service-related sales initiatives and customer escalations. • Provide technical training and re-education to distributor partners and field teams on equipment capabilities, maintenance, and troubleshooting. • Monitor and improve key performance metrics such as first-time fix rate, asset uptime, and service response time. • Conduct site visits for installations, demos, and escalated service issues to ensure customer satisfaction and operational excellence. • Collaborate with Account Managers and Distributor Managers to identify service gaps and implement corrective actions. • Manage spare parts inventory and ensure compliance with standard operating procedures and safety protocols. • Support the rollout of new equipment and technical programs in the field. • Other duties as assigned.

🎯 Exigences

• 5+ years of experience in technical services, field operations, or service-related sales roles. • Strong understanding of commercial equipment maintenance and troubleshooting. • Proven ability to work independently and manage a territory with minimal supervision. • Excellent communication and interpersonal skills; ability to influence without authority. • Proficiency in CRM systems (e.g., Salesforce) and Microsoft Office Suite. • Willingness to travel within the assigned territory. • Experience working with distributor networks or in a B2B service environment. • Ability to analyze service data and translate insights into actionable improvements. • Customer-first mindset with a proactive approach to problem-solving.

🏖️ Avantages

• Competitive Medical, Vision, Dental Benefits • 401K Package • Employee Assistance Program • Ability to be barista certified • Tuition Reimbursement • Performance Development Plans • Employee Discounts • Flexible business casual dress code - jean friendly! • Free coffee, anytime!