Banking Relationship Manager

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LeafLink

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2016

🛍️ eCommerce

🏪 Place de marché

🤝 B2B

💰 €100 000 000 Series D en 2023-02

eCommerce • Marketplace • B2B

LeafLink est une plateforme technologique de premier plan qui connecte les entreprises du cannabis pour un e-commerce moderne de gros. LeafLink facilite le commerce simplifié en offrant une plateforme permettant aux marques d'accroître leur visibilité, de traiter les commandes des acheteurs et d'accéder aux analyses. Pour les détaillants, elle propose la possibilité de découvrir de nouveaux produits et de commander toutes les marques dans un seul panier en ligne gratuitement. L'écosystème de LeafLink comprend des solutions de marché, de paiements, de logistique, de publicité et d'analytique pour optimiser les flux de travail tant pour les marques que pour les détaillants. S'adressant spécifiquement aux opérateurs de cannabis sous licence, LeafLink simplifie des processus tels que le suivi des paiements et la gestion des commandes, en s'appuyant sur des intégrations avec les principaux systèmes ERP et CRM. Opérant dans plus de 30 marchés principalement aux États-Unis, LeafLink est un hub central pour les transactions de cannabis en gros.

Description

• Serve as the primary relationship owner for a portfolio(100-200 clients) of licensed cannabis businesses, including cultivators, manufacturers, distributors, retailers, and ancillary operators. • Build and maintain long-term client relationships through regular communication, account reviews, and strategic consultations. • Act as a trusted advisor, identifying client needs and recommending appropriate banking and payment solutions. • Manage client inquiries, escalations, and service requests while ensuring timely resolution. • Coordinate with internal teams including Compliance, Operations, Product, and Sales to deliver a high-quality client experience. • Conduct periodic business reviews to assess client satisfaction, operational changes, and opportunities for growth. • Ensure client activities align with applicable cannabis banking regulations, Bank Secrecy Act (BSA) requirements, Anti-Money Laundering (AML) policies, Know Your Customer (KYC) standards, and state cannabis regulations. • Maintain awareness of evolving cannabis regulatory requirements and communicate relevant changes to clients. • Identify opportunities to deepen client relationships and expand adoption of Dama Financial products and services. • Support client retention initiatives and contribute to portfolio growth objectives. • Monitor industry trends, market developments, and competitive activity within the cannabis and financial services sectors. • Participate in industry events, trade shows, and networking opportunities to strengthen client relationships and support business development efforts.

🎯 Exigences

• Bachelor's degree in Business, Finance, Banking, Communications, or related field, or equivalent professional experience. • 2–5 years of experience in relationship management, commercial banking, financial services, account management, customer success, or B2B client services. • Strong client relationship and problem-solving skills. • Excellent verbal, written, and presentation communication abilities. • Ability to manage multiple client relationships in a fast-paced, highly regulated environment. • Experience using CRM platforms and business reporting tools.

🏖️ Avantages

• Flexible PTO - you’re going to be working hard so enjoy time off with no cap! • A robust stock option plan to give our employees a direct stake in LeafLink’s success • 5 Days of Volunteer Time Off (VTO) - giving back is important to us and we want our employees to prioritize cultivating a better community • Competitive compensation and 401k match • Comprehensive health coverage (medical, dental, vision) • Commuter Benefits through our Flexible Spending Account