Director of Engineering – Quality and Engineering Delivery

Emploi pas sur LinkedIn

🕒 il y a 24 jours

🌐 États-Unis, Canada – Distant

🇺🇸 États-Unis – Télétravail 🇨🇦 Canada – Télétravail

💵 $160 000 - $200 000 / an

⏰ Temps Plein

🔴 Expert

🖥 Ingénieur Logiciel

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Ledgebrook

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2021

💸 Finance

💳 Fintech

🛡️ Assurance

💰 Series B en 2024-09

Finance • Fintech • Insurance

Ledgebrook est un agent général souscripteur (MGA) pour les risques spéciaux, innovant et basé sur la technologie, qui offre aux courtiers grossistes une expérience de cotation rapide et efficace. En mettant l'accent sur la rapidité et des solutions de souscription pilotées par la technologie, Ledgebrook utilise des modèles avancés et des analyses pour délivrer des devis rapidement et améliorer les soumissions des courtiers. L'entreprise propose divers produits d'assurance, notamment la responsabilité civile générale, la responsabilité professionnelle et la couverture excédentaire des risques, assurant des solutions sur mesure pour les besoins spécifiques des clients.

Description

• Build and grow a high-performing engineering team across QA, support and engineering operations • Manage the recruiting, onboarding/offboarding and ongoing team development while fostering technical excellence • Mentor team members through technical challenges, support their continuous growth, and support their career growth • Establish a culture of accountability, continuous improvement, customer focus, and operational excellence • Own the product quality assurance strategy, tooling, frameworks, and quality standards • Lead the QA organization responsible for test automation, release validation, regression testing, and quality governance • Drive a shift-left quality culture across engineering teams • Establish quality KPIs including defect escape rates, test coverage, release quality, and customer-reported issues • Partner with engineering leadership to ensure quality is embedded throughout the SDLC • Lead technical support and escalation management functions. Establish support processes, service levels, escalation paths, and operational reporting • Drive root cause analysis and remediation efforts that improve platform stability and resilience • Identify recurring customer issues and drive systemic improvements that reduce support burden • Build data-driven operational reviews that help leadership make informed decisions • Create transparency around engineering performance and improvement opportunities

🎯 Exigences

• 10+ years of experience in software engineering, quality assurance, Devops, technical operations, or related roles • 5+ years managing engineering teams responsible for QA, support, reliability or engineering operations • Strong understanding of software development lifecycles, Agile methodologies, CI/CD, cloud infrastructure, and modern engineering practices • Experience implementing engineering metrics programs and using data to drive organizational improvements • Proven success leading cross-functional operational initiatives involving engineering, product, infrastructure, and customer-facing teams • Experience building and scaling operational processes within SaaS, enterprise software, or technology organizations • Strong stakeholder communication and management skills

🏖️ Avantages

• Full remote flexibility and asynchronous work culture • Unlimited PTO and fully paid sick leave • Comprehensive health benefits, including medical, dental, and vision coverage, plus HSA and FSA options • Additional financial protection and retirement benefits, including a 401(k), company-paid life insurance, and disability coverage • A high degree of ownership, autonomy, and the opportunity to help build and shape a growing company • The chance to make a meaningful impact while working alongside an ambitious, high-performing team • Exposure to the challenges and opportunities of a fast-growing startup environment