Time & Pay Solutions Specialist

🕒 il y a 3 jours

🇺🇸 États-Unis – Télétravail

💵 $41 600 - $75 200 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🚫👨‍🎓 Aucun diplôme requis

🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Leidos

Leidos

10 000+ employés

Fondée en 1969

🏥 Santé

💼 Conseil

📦 Logistique

Healthcare • Consulting • Logistics

Leidos est un intégrateur de systèmes de premier plan dans les domaines de la science, de la technologie et de l'ingénierie, fournissant des solutions qui transforment et soutiennent les missions de ses clients. L'entreprise opère sur divers marchés, notamment l'aviation, la défense, l'énergie, le gouvernement, la santé, les services de renseignement, la science et l'espace. Leidos s'investit dans l'IA, la modernisation numérique, les opérations cybernétiques et les systèmes logiciels intégrés et de mission. Avec un engagement en faveur de la diversité, de l'équité, de l'inclusion et de la durabilité, Leidos participe également à des actions caritatives et à des programmes d'enrichissement communautaire. En outre, elle contribue au développement de solutions pour les systèmes de lutte contre les drones et les infrastructures pour véhicules électriques à des fins militaires.

Description

• Serve as a point of contact for employee and manager questions related to timekeeping and payroll, researching issues and providing guidance or escalation as appropriate • Assist employees with time sheet entries and corrections in the system in accordance with established timekeeping and payroll procedures • Review payroll and timekeeping information to identify issues and assist with resolution • Assist employees and managers with timecard questions and transactions • Process garnishments and garnishment refunds in accordance with established procedures • Process Notification of Change (NOC) and direct deposit returns and assist with employee banking and payment issues • Respond to a high-volume of employee inquiries through phone and case management systems, providing research, guidance, resolution, or escalation as appropriate • Process Approver Group and Modifier Group tickets, including updates to manager approval groups for timecard approval and required follow-up • Provide payroll and timekeeping information to HR, Legal, management, and other teams as needed • Support payroll and timekeeping audits, reporting, and special projects • Identify recurring issues and escalate when needed • Maintain confidentiality of employee and payroll information • Perform other duties as assigned

🎯 Exigences

• High school diploma/GED and 2+ years of payroll or timekeeping experience • Experience with Deltek, Costpoint, and or any other timekeeping systems • Deadline oriented and ability to multi-task • Proven working experience in providing customer phone and ticket support • Strong Client-facing and communication skills • Strong knowledge of time charging and payroll policies/procedures, adhering to company and federal labor laws • Working knowledge of helpdesk software, databases, and remote control • Experience supporting payroll and/or timekeeping processes • Ability to research and resolve employee questions and issues • Strong customer service and communication skills • Strong organizational skills and attention to detail • Ability to work independently and as part of a team • Strong problem-solving skills • Experience handling confidential employee information • Proficiency with Microsoft Office • Experience working with payroll, timekeeping, or case management systems • Ability to work U.S. East Coast business hours and additional hours as needed • U.S. citizenship required with the ability to obtain a security clearance as needed • Desired: Experience researching payroll and timekeeping issues • Desired: Experience working with HR, Payroll, Legal, or other internal teams

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