Donation Support Services Coordinator

🕒 il y a 3 jours

🐎 Kentucky, Ohio, +1 états de plus – Distant

infoinfo

💵 $25 - $28 / heure

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🚫👨‍🎓 Aucun diplôme requis

🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Lifeline of Ohio

Lifeline of Ohio

51 - 200 employés

🏥 Santé

🤝 À but non lucratif

🌍 Impact social

Healthcare • Non-profit • Social Impact

La mission de Lifeline of Ohio est de sauver et de guérir des vies par le don.

Description

• Coordinate and promote organ, eye, and tissue donation across Ohio • Organize and assist with tasks so donation efforts run smoothly across multiple stakeholders • Provide communication and ensure compliance with regulating, governing, and accepting agencies • Work with hospital staff, funeral homes, coroners, tissue technicians, and organ recovery staff to coordinate the donation process • Educate families about the opportunity to pursue organ, eye, and tissue donation • Obtain and enter patient medical and social information • Communicate referral and case information to internal and external stakeholders • Identify initial suitability for tissue and eye donors • Assess donor registry status or contact the appropriate organ procurement organization • Document and evaluate medical suitability criteria • Communicate with coroners and obtain permission for donation when applicable • Coordinate authorization and UDRAI processes with partners and legal next of kin • Support donor families with follow-up • Contact tissue and eye processors for donor review and acceptance • Document required information in the charting database • Ensure documentation standards and policy deviations are addressed with Quality and Regulatory Affairs • Coordinate donor transportation for recovery • Complete touch-base calls during case progression and post-case follow-ups • Ensure case checklists are completed timely • Deliver shift reports and receive reports from the previous shift

🎯 Exigences

• Certification in a healthcare related field or secondary degree in education, medical or healthcare preferred • 2+ years experience working in a call center environment or a relevant combination of the listed education and experience • Able to work mid shift hours • Commitment and enthusiasm about the organization’s mission and programs • Ability to work effectively in a remote environment, utilizing multiple communication channels • Computer literacy with ability to effectively utilize multiple browsers and healthcare applications • Ability to understand complex policies and procedures and follow directions accurately • Detail-oriented with a critical degree of accuracy regarding data entry • Friendly, helpful, and professional demeanor, both verbal and written • Ability to work collaboratively with people from various backgrounds • Candidates must be working from Ohio, Indiana, Kentucky, or South Carolina

🏖️ Avantages

• Competitive pay • Affordable and comprehensive Medical, Dental, and Vision Plans (including PPO, HDHP, and FSA/HSA) • Generous PTO bank available for immediate use • 9 company holidays and 2 floating holidays of your choice • Paid Maternity, Paternity, and Family Leave • Free, unlimited access for you and your partner to Maven, a virtual women's & family health platform • Company provided term life, AD&D, short-term and long-term disability insurance • Company paid-for certifications and license renewals • 401(k) plan (Traditional & Roth options) with company match • Performance Bonuses • Organizational dedication to internal advancement and promotion opportunities

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