Field Solutions Consultant

🕒 il y a 19 jours

🌵 Arizona, California, +3 états de plus – Distant

🌵 Arizona – Remote 🏄 California – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $49 200 - $82 100 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💻 Ingénieur Solutions

🦅 Parrain de Visa H1B

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LexisNexis

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1970

📋 Conformité

🏛️ Gouvernement

☁️ SaaS

💰 Corporate Round en 2021-06

Compliance • Government • SaaS

LexisNexis est un fournisseur de solutions professionnelles adaptées aux cabinets d'avocats, aux entreprises, aux agences gouvernementales et aux institutions académiques. Il propose des solutions juridiques, des actualités et des analyses commerciales. LexisNexis offre également des solutions de gestion des risques pour les entreprises et les agences gouvernementales, avec un accent sur l'analyse de données pour la conformité, l'acquisition de clients, la détection de fraude, les résultats de santé, les solutions d'identité, les enquêtes, la gestion des créances, la prise de décision en matière de risques et l'optimisation des flux de travail. En tant que partie du groupe RELX, LexisNexis s'engage à améliorer l'expérience numérique grâce aux données et à l'analyse.

Description

• Conduct general and targeted product review and perform specified research consultation (both in-person and virtual) for a curated subscriber list of ~200+ accounts • Provide comprehensive customer service to existing users, including by not limited to: light technical troubleshooting, product access resolution, event and incident tracking and client-facing data reporting • Identify potential new users, new practice area opportunities and other elements of enhanced product adoption • Partner with sister products on the LexisNexis side, including collaboration for multi-product initiatives • Work closely with development teams to provide customer-centric levels of feedback regarding the design and implementation of product enhancements • Partner with the Sales Organization on retention strategies and best practices for the overall Customer Experience • Technical tracking of all activity via CRM tools • Adoption of workflow management tools including but not limited to: CoPilot, PowerAutomate, Salesforce, ChatGPT 5, Gong, and proprietary workflow solutions. • Cultivate and maintain exemplary working relationships with user base and ultimately support the Intelligize NPS and retention goals.

🎯 Exigences

• Bachelor’s Degree required • MLS, JD or other advanced degree preferred • Industry knowledge of Securities disclosure and regulation highly favored • Experience performing simple and complex research assignments • Ability to speak/teach in front of groups (of varying sizes) in a live or video setting • Excellent verbal skills relevant to all levels of professionals; with emphasis on the ability to identify needs and connect those to solutions • Familiarity with CRM tools, including SalesForce, Tableau, PowerAutomate, others. • Familiarity with communications tools including Outlook, Zoom, Teams and others • Comfortable with, and able to learn, new technologies and tools, including but not limited to AI products and processes. • Ability to travel up to 15% of the time as client needs dictate

🏖️ Avantages

• Healthy work/life balance • Assistance in meeting immediate responsibilities and long-term goals • Country specific benefits