Field Service Engineer II

🕒 il y a 3 jours

🍂 Massachusetts – Distant

🍂 Massachusetts – Remote

💵 $29 - $43 / heure

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🔧 Ingénieur Service Itinérant

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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LGC

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1842

🏥 Santé

🍽️ Alimentation et boissons

🏭 Fabrication

Healthcare • Food & Beverage • Manufacturing

LGC est un leader mondial des outils pour les sciences de la vie, qui s’associe à ses clients pour apporter des solutions innovantes à certains des défis les plus complexes au monde. L’entreprise est spécialisée en diagnostics et en génomique, et propose des produits et services qui renforcent la sécurité des aliments, des médicaments et de l’environnement. Son expertise couvre également les thérapies à base d’acides nucléiques, Biosearch Technologies et les étalons de référence, au service de diagnostics fiables et de la conformité aux exigences de sécurité. Son engagement envers la science et la santé publique s’illustre dans sa réponse aux pandémies mondiales et sa contribution à la conservation grâce aux technologies de génotypage. En collaborant avec des laboratoires utilisateurs finaux, des acteurs de la biopharma et des institutions académiques, LGC fait progresser la médecine de précision et élève les normes de santé à l’échelle mondiale via la recherche, les essais d’aptitude (proficiency testing) et le développement de nouvelles technologies.

Description

• Provide front-line technical support for LGC laboratory instrumentation and consumables • Resolve technical equipment and software problems remotely and onsite at customer locations • Install instruments, provide operator and technical training, perform preventative maintenance, repairs, system start-up, integration support, and production optimization • Shadow and assist senior Service Engineers during installations • Perform repairs and preventative maintenance independently at customer facilities • Pair with other engineers for large-instrument preventative maintenance visits and other field tasks • Provide 24/7 on-call emergency service support and troubleshooting assistance • Log and forward instrument issues and engineering design requests to the Field Service Advisor team • Collaborate with the Field Service Manager, service teams, Technical Advisor team, and sales • Lead or collaborate on customer issue resolution, process improvements, corrective actions, and service-case completion • Support new processes and instrument implementation in the field • Communicate instrument status, issues, complaints, and customer needs to managers and the Technical Advisor Team • Contribute to service KPIs including FRFT, customer satisfaction, TAT, MTTR, and days onsite • Oversee or support special projects and delegate tasks when appropriate • Address corporate initiatives and other business needs as assigned

🎯 Exigences

• 2-year degree in a mechanical, industrial, or electrical technical field with knowledge of basic engineering principles, theories, and techniques, or equivalent amount of experience • 3 years’ experience in Field Service • Valid driver’s license and good driving record • Clean criminal record due to travel visa qualification requirements • Preferred: 3 years’ experience in Field Service in the Life Science or Ag-Bio Science field • High level of customer care and focus on customer experience • Adaptability and willingness to change and flex work schedule as needs require • Excellent written and oral communication • Motivation, proactivity, inquisitiveness, and results orientation • Teamwork with internal and external teams • Ability to travel up to 75%, domestically and internationally • Ability to provide 24/7 on-call emergency service support

🏖️ Avantages

• Competitive compensation with strong bonus program • Comprehensive medical, dental, and vision benefits for employees and dependents • FSA/HSA pre-tax savings plans for health care, childcare, and elder care • Deductible Buffer Insurance and Critical Illness Insurance • 401(k) retirement plan with matching employer contribution • Company-paid short- and long-term disability, life insurance, and employee assistance program • Flexible work options • Pet Insurance • Enhanced Parental leave of 8 additional weeks • PTO that begins immediately • Monthly onsite/virtual Town Hall meeting • Cheer program recognizing outstanding work • Company-wide social events • Frequent catered lunches