Senior Director of Customer Success

il y a 8 jours

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Limber

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Healthcare Insurance • SaaS • Wellness

Limber est une entreprise de santé numérique spécialisée dans la combinaison de soins numériques et en clinique pour améliorer les soins musculo-squelettiques. La plateforme permet aux kinésithérapeutes, ergothérapeutes et médecins de disposer d'outils pour la surveillance thérapeutique à distance, les programmes d'exercice à domicile, la collecte de résultats rapportés par les patients, l'analyse des données et les solutions de navigation des soins. Limber se concentre sur des modèles de soins hybrides qui combinent le soutien numérique avec des soins traditionnels en personne au patient. L'entreprise propose une bibliothèque complète de vidéos d'exercices à domicile, des protocoles préétablis pour une gamme de conditions, ainsi que des analyses de données en temps réel pour soutenir les soins de santé basés sur la valeur. Engagé à maintenir des normes de pratique, Limber intègre du contenu basé sur des preuves et collabore avec des experts de plusieurs disciplines de la santé pour assurer des soins de la plus haute qualité.

11 - 50 employés

⚕️ Assurance santé

☁️ SaaS

🧘 Bien-être

Description

• Develop strategies for growing existing accounts and upselling new products. • Set and achieve target benchmarks, establishing quotas and metrics for client success. • Drive provider adoption and facilitate change-management to drive growth and volume. • Oversee a large portfolio of clients, including many of the leading physical therapy and orthopedic practices in the United States. • Lead client success team members and directly manage the company’s largest accounts. • Serve as the face of Limber for all client-related needs throughout the client lifecycle, from implementation to launch, growth, product training, renewals, upsells, and account management. • Build trust with clients, fostering long-lasting and trusting relationships. • Identify client challenges and risk areas, developing proactive solutions to avoid any risk of churn. • Gather feedback from clients and collaborate with the product and technology teams to communicate feedback and optimize the product/client experience. • Drive client success across key performance indicators (KPIs) such as improved health outcomes, revenue, patient engagement, and client satisfaction. • Apply sales and commercial strategies to drive revenue growth and achieve upselling targets. • Collaborate closely with the sales team to identify and capitalize on growth opportunities. • Manage a team of 2-4 individuals, providing leadership, guidance, and support. • Opportunity to lead the expansion of the Client Success team as the business continues to scale. • Foster a collaborative and high-performance culture within the client success team.

🎯 Exigences

• 7+ years of experience and a proven track record in client success functions, including at least 3 years leading a customer success, operations, or a strategy team. • Proven track record scaling clients from $50K ARR to $250K + ARR. Background in digital health, preferably integrating new care models and provider-facing technology directly into practices; understanding clinical workflows, EMR integrations and billing/reimbursement systems strongly preferred • Comfortable managing executive-level commercial relationships. • Excellent communication, interpersonal, and presentation skills, with the ability to collect and present meaningful data. • Strong relationship-building and listening skills, with a genuine passion for the customer and their experience. • Demonstrated customer focus and a strong analytical and problem-solving ability. • Entrepreneurial spirit, hands-on approach, and the ability to thrive in a startup environment. • Experience in early-stage companies, with a focus on driving growth and client success. • Periodic travel (~20%) required (client meetings, trade shows, etc.)

🏖️ Avantages

• Comprehensive benefits include medical, dental, and vision insurance • Prescription coverage • Disability and life insurance • FSA & HSA accounts • Employee Assistance Program • 401(k) plan with company matching • Parental leave • Unlimited PTO • 10 company holidays