Lead AI Experience Engineer

🕒 il y a 9 jours

🇬🇧 Royaume-Uni – Télétravail

⏰ Temps Plein

🟠 Senior

🤖 Ingénieur IA

👻 Score fantôme 10%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Configurer une alerte email pour les nouveaux emplois

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Live Nation Entertainment

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1996

📱 Médias

💰 Post-IPO Debt en 2023-01

Media • Entertainment

Live Nation Entertainment est le leader mondial du divertissement en direct, offrant des expériences inoubliables à travers le monde. Axé sur les artistes et guidé par les fans, Live Nation collabore avec les musiciens pour donner vie à leur créativité sur des scènes internationales. En tant que principal producteur de concerts, vendeur de billets et connecteur de marques à la musique, la plateforme de Live Nation domine le marché dans ces trois industries clés. Leur mission s'étend au-delà du divertissement, visant à élever, inspirer et créer des souvenirs grâce à la puissance de la musique live.

Description

• Provide technical leadership for agentic AI across the TM1 Client & Fan Support Engineering team • Define technical direction and strengthen the team’s AI capabilities in partnership with the Engineering Manager • Lead the design of intelligent AI experiences for client and fan support • Translate business processes, service policies, and customer journeys into agent behaviors, decision logic, conversational patterns, and autonomous workflows • Establish reusable patterns and standards for prompts, NLU, context management, guardrails, retrieval, tool use, evaluation, documentation, and human handoff • Conduct design and quality reviews, identify risks, and guide AI Engineers in delivering reliable, maintainable, production-ready solutions • Define and monitor AI quality measures including task completion, response quality, grounding, escalation accuracy, containment, customer satisfaction, and business outcomes • Partner with Product, Client and Fan Support Operations, Data Science, Platform, QA, Security, and Knowledge Management teams • Mentor AI Engineers through technical guidance, feedback, design sessions, and knowledge sharing • Evaluate emerging AI technologies and recommend approaches to improve quality, delivery, and operational effectiveness

🎯 Exigences

• Significant experience designing and leading conversational AI, intelligent assistant, Generative AI, or agentic AI solutions • Deep understanding of LLMs, prompt engineering, agent behavior, reasoning patterns, context management, memory, tool calling, and workflow orchestration • Strong expertise in NLU, intent and entity modeling, semantic understanding, dialogue management, clarification strategies, and conversational design • Experience translating business rules and operational workflows into AI decision logic and user experiences • Experience designing guardrails, policy controls, escalation paths, failure handling, and responsible AI practices • Experience defining AI evaluation frameworks and using interaction data, testing, and analytics to improve performance • Knowledge of RAG, semantic search, enterprise knowledge systems, grounding, observability, and regression testing • Working knowledge of APIs, cloud services, software architecture, integration patterns, and modern engineering practices • Ability to lead complex initiatives, navigate ambiguity, and balance business value, customer experience, technical constraints, risk, and maintainability • Strong communication, stakeholder management, systems thinking, and problem-solving skills • Bachelor’s or master’s degree in relevant discipline, or equivalent practical experience • Experience operating agentic AI solutions in production preferred • Experience with conversational AI platforms, agent orchestration frameworks, prompt-management tools, or AI evaluation platforms preferred • Experience in customer service, contact center, or high-volume digital support environments preferred • Familiarity with Amelia, Zendesk, Five9, Salesforce, or comparable platforms preferred • Knowledge of AI governance, privacy, security, accessibility, and multilingual support preferred

🏖️ Avantages

• Inclusive work environment • Support to balance work and homelife • Professional and personal development opportunities • New experiences and learning from talented colleagues • Equal employment opportunities regardless of gender, race, sexual orientation, religion, age, disability status, or caring responsibilities