
10 000+ employés
🏦 Banque
💳 Fintech
💸 Finance
Banking • Fintech • Finance
Notre mission est d'aider la Grande-Bretagne à prospérer. Nous y parvenons en créant un avenir plus durable et inclusif pour les individus et les entreprises, en modelant la finance comme une force positive. Nous faisons partie d'une industrie en constante évolution et sommes actuellement en train de façonner les services financiers du futur, tout en soutenant les besoins changeants de nos clients. La portée et l'envergure de notre groupe signifient que nous pouvons offrir un large éventail d'opportunités pour apprendre, croître et se développer. Notre culture fondée sur des valeurs et notre approche de l'inclusion et de la diversité signifient que nous pouvons tous faire une réelle différence ensemble.
🕒 il y a 13 jours
🇬🇧 Royaume-Uni – Télétravail
💵 £61 300 - £74 900 / an
⏰ Temps Plein
🟡 Intermédiaire
🟠 Senior
👔 Manager
👻 Score fantôme 0%
🗣️🇺🇸🇬🇧 Anglais requis
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10 000+ employés
🏦 Banque
💳 Fintech
💸 Finance
Banking • Fintech • Finance
Notre mission est d'aider la Grande-Bretagne à prospérer. Nous y parvenons en créant un avenir plus durable et inclusif pour les individus et les entreprises, en modelant la finance comme une force positive. Nous faisons partie d'une industrie en constante évolution et sommes actuellement en train de façonner les services financiers du futur, tout en soutenant les besoins changeants de nos clients. La portée et l'envergure de notre groupe signifient que nous pouvons offrir un large éventail d'opportunités pour apprendre, croître et se développer. Notre culture fondée sur des valeurs et notre approche de l'inclusion et de la diversité signifient que nous pouvons tous faire une réelle différence ensemble.
• Understand structural damage and determine liability, repair strategies and customer outcomes, especially for subsidence, heave and landslip • Complete subsidence enquiries, investigations and audits referencing claims handling and underwriting philosophies and LBG policies • Manage and oversee LBG subsidence suppliers • Identify claim outliers, supplier and market trends, intervention or escalation topics, indemnity opportunities, emerging risks and customer service improvements • Work with the indemnity insights team to apply new technology and optimise claims spend • Conduct national site visits to validate damage causes, assess risks and monitor performance • Lead claim forums to track claim type, progress and duration • Collaborate on timely, cost-effective and customer-focused claim resolutions • Provide ad-hoc subsidence claim support, including technical advice, underwriting referrals, risk analysis and complaint resolution • Share technical expertise to support team development and continuous improvement
• Expert knowledge of diagnosing subsidence, heave, landslip and other structural damage • Strong understanding of investigating, mitigating and repairing causes of ground movement • Understanding of insurance policies, claims philosophies and legal principles • Expertise in building pathology, defect investigation and repair techniques • Knowledge of CDM Regulations, Party Wall Act, asbestos legislation and contract administration • Full and current UK driving licence • Excellent written and oral communication skills • Sound analytical skills and ability to assess datasets or use automation with Excel, AI and data visualisation tools • High level of personal organisation and proactive case intervention and insight • Professional building qualification such as RICS, ICE, CIOB or ABE advantageous • Insurance qualifications such as CII, CILA, FIA or C.Act advantageous • Academic qualification and/or experience demonstrating knowledge of building pathology, soil mechanics, building repair techniques, subsidence risk and insurance principles
• Flexible working options: Hybrid Working, Job Share, Reduced Hours • Pension contribution of up to 15% • Annual bonus award, subject to Group performance • Share schemes including free shares • Lifestyle benefits such as discounted shopping • 30 days’ holiday, plus bank holidays • Wellbeing initiatives • Generous parental leave policies • Reasonable workplace adjustments and flexibility in office attendance, location and working patterns • Professional development and career opportunities
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