SOC Service Delivery Manager

Emploi pas sur LinkedIn

🕒 il y a 5 jours

🇩🇪 Allemagne – Télétravail

💵 $90 321 - $122 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

👻 Score fantôme 3%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Pourquoi ce score :

• Ouverte depuis 6 jours.
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Logicalis GmbH

Site WebLinkedInTous les Emplois

201 - 500 employés

💼 Conseil

📦 Logistique

🏥 Santé

Consulting • Logistics • Healthcare

Inforsacom Logicalis GmbH est un fournisseur de solutions IT et de services managés orienté services, spécialisé dans la technologie des réseaux et des centres de données, ainsi que dans les communications unifiées et la gestion des applications et de l'information. Avec environ 250 employés répartis sur sept sites, l'entreprise génère un chiffre d'affaires d'environ 185 millions d'euros en Allemagne. Inforsacom Logicalis fait partie du groupe Logicalis, qui opère à l'échelle mondiale. Mentions légales : http://www.de.logicalis.com/ueber-uns/impressum/

Description

• Serves as the primary customer success leader and operational relationship owner for assigned Managed Security Services customers • Builds executive relationships and maintains understanding of customer business objectives, security priorities, compliance requirements, risks, opportunities, and success measures • Monitors customer health, engagement, adoption, satisfaction, operational risk, and renewal risk; develops mitigation and service improvement plans • Owns the customer delivery experience and leads service reviews, business reviews, executive reviews, and security performance discussions • Reviews and communicates SLA performance, operational effectiveness, security trends, customer sentiment, risks, and improvement opportunities • Serves as primary customer communication lead during critical security incidents, service-impacting events, and escalations • Coordinates SOC analysts, security engineers, vendors, Account Executives, and other stakeholders through incident resolution • Leads escalations and post-incident reviews, analyzes incident trends, and tracks corrective actions • Leads customer-facing transition of new Managed Security Services from implementation into steady-state operations • Manages onboarding plans, milestones, dependencies, risks, readiness criteria, service configuration, monitoring, documentation, communication plans, escalation procedures, and support processes • Ensures customers understand available services, responsibilities, support processes, reporting capabilities, governance structures, and escalation paths • Orchestrates technical, customer success, sales, professional services, vendor, and partner stakeholders around customer priorities • Maintains customer documentation, governance records, service procedures, operational artifacts, and communications • Supports service expansions, integrations, technology changes, migrations, operational improvements, account strategy, renewals, adoption, and expanded security capabilities • Leads and influences cross-functional teams without direct supervisory responsibility

🎯 Exigences

• Bachelor’s degree in cybersecurity, information technology, business, or a related field, or an equivalent combination of education and relevant experience • 5+ years of experience in managed services, customer success, service delivery management, cybersecurity services, technical account management, consulting, or a related customer-facing technology role • Experience working within Managed Security Services, a Security Operations Center, an MSSP, or a cybersecurity-focused service organization is strongly valued • Experience owning strategic customer relationships, leading governance discussions, and aligning service delivery to customer business priorities and outcomes • Experience coordinating cross-functional technical teams and managing critical incidents, customer escalations, recurring service issues, and service improvement activities • Working knowledge of cybersecurity principles, SOC processes, incident response, security service delivery models, and service-level management • Broad familiarity with SIEM, EDR/XDR, MDR, vulnerability management, cloud and network security, Microsoft Sentinel, Splunk, Cisco XDR, and Microsoft Defender technologies • Ability to interpret and communicate security operations measures such as acknowledgment, detection, response, notification, escalation, alert, and remediation performance without serving as the technical investigator • Experience presenting complex technical and operational information to executive, business, and technical audiences • Ability to apply practical, risk-based service management controls in a flexible, high-accountability model without relying on rigid or process-heavy frameworks • Proficient use of Microsoft Office applications • ITIL Foundation or a comparable service management certification • Relevant security certifications such as CompTIA Security+, CISSP, CISM, Microsoft SC-900, SC-200, or SC-100 • Relevant project management, cloud, security, or service delivery credentials • Demonstrated ability to build rapport, establish credibility, and earn trust with executive, business, security, and technical stakeholders • Strong customer-success orientation and commitment to improving customer outcomes, confidence, and experience • Ability to translate cybersecurity events, technical findings, operational performance, and risk into clear business discussions and recommendations • Ability to balance strategic relationship ownership with disciplined operational execution • Exceptional written, verbal, presentation, and executive communication skills • Strong analytical, problem-solving, root cause analysis, and stakeholder management skills • Ability to maintain composure, exercise sound judgment, and lead communications during critical incidents and escalations • Ability to influence cross-functional teams, drive accountability without direct authority, prioritize competing demands, and operate effectively in a fast-paced environment

🏖️ Avantages

• Bonus • Equal Opportunity Employer • Inclusion and belonging at the company

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