Customer Success Manager, Health Plans

il y a 9 jours

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Lyra Health

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Healthcare Insurance • SaaS • HR Tech

Lyra Health est une entreprise de santé mentale qui collabore avec les organisations pour offrir des avantages complets et efficaces en matière de santé mentale aux employés à l'échelle mondiale. En proposant des soins de santé mentale basés sur des preuves, Lyra Health améliore le bien-être des employés et a un impact significatif sur les performances de l'entreprise. Leur plateforme offre un soutien de haute qualité grâce à un réseau mondial de professionnels, utilisant une technologie de correspondance par IA pour connecter rapidement les membres avec des prestataires adaptés. Lyra Health s'adresse aux familles, couples, adultes et enfants, en offrant un soutien pour divers besoins en santé mentale. Leurs programmes visent à améliorer la santé des employés, à accroître la productivité et à réduire les coûts de santé, tout en offrant une expérience fluide aux membres.

501 - 1000 employés

Fondée en 2015

⚕️ Assurance santé

☁️ SaaS

👥 RH Tech

💰 €235 000 000 Series F en 2022-01

Description

• Serve as the primary relationship owner for our health plan partners, maintaining regular contact with the customers’ benefits team members and other key stakeholders • Partner with marketing to develop and deliver engaging campaigns and workshops for your customers • Produce and regularly communicate customer reports • Collaborate internally with teams such as product, clinical, data science, legal, and others to effectively resolve customer requests and issues • Contribute to product roadmap planning, providing an important customer and patient voice, and champion new product offerings with your customers • Leave customers feeling supported and delighted after every interaction, such that they renew with Bend each year • Take ownership of referral volume for each of your customers, ensuring you exceed referral targets.

🎯 Exigences

• 5+ years experience in customer success/ or a related field, ideally in the area of health plans or products sold to health plans • Excellent communication skills-both verbal and written, with an emphasis on quickly gaining trust • Ability to innovate and creatively solve problems in a highly collaborative manner • Strong project management skills and a demonstrated ability to work successfully on cross-functional teams • Ability to prioritize and balance multiple customers • Strong relationship building skills; proven experience working with and influencing key decision makers (including executive level) and balancing the needs of internal and external stakeholders • Intellectual curiosity and self-awareness to identify knowledge gaps or development areas; ability to apply learnings and adapt to new situations • Ability to thrive in a fast environment - take initiative, prioritize, problem solve, and deliver • Willingness to travel (20%)

🏖️ Avantages

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) • Lyra for Lyrians; coaching and therapy services • Equity in the company through discretionary restricted stock units • Competitive time off with pay policies including vacation, sick days, and company holidays • Paid parental leave • 401K retirement benefits • Monthly tech allowance • We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebration…and more!