Client Account Manager

🕒 il y a 2 jours

🔔 Pennsylvania, Washington – Distant

🔔 Pennsylvania – Remote ☕ Washington – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

🦅 Parrain de Visa H1B

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M3 USA

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2000

🏥 Santé

💼 Conseil

⚕️ Assurance santé

Healthcare • Consulting • Healthcare Insurance

M3 USA est une entreprise spécialisée dans la fourniture de solutions d’études de marché, de recrutement et de promotion pour le secteur de la santé. Elle s’attache à mettre en relation les professionnels de santé, en particulier les médecins, avec des outils et des ressources qui améliorent la pratique médicale. À travers une gamme de services, notamment : • études de marché qualitatives et quantitatives, • promotion multicanale, • recrutement dans la santé, • essais cliniques, M3 USA accompagne l’industrie des sciences de la vie en permettant aux professionnels de santé de rester informés et de prodiguer des soins optimaux. Filiale de M3 Inc. , M3 USA collabore avec des laboratoires pharmaceutiques de premier plan et propose des capacités de recherche étendues en Europe et aux États-Unis. L’entreprise est reconnue pour son approche data-driven et ses efforts de mise en réseau au sein de la communauté de santé.

Description

• Proactively identify, pursue, and close upsell and cross-sell opportunities within the existing client base to drive account growth and meet quarterly revenue targets • Own the full renewal cycle, negotiating contract terms and pricing to meet or exceed budgeted renewal targets • Lead new client onboarding and build long-term account growth plans mapping product usage to client goals and expansion potential • Resolve client problems quickly and effectively while strengthening relationships and uncovering additional needs • Build and maintain strong client relationships through regular consultative contact • Promote broader adoption of PracticeMatch's product suite to increase client ROI, strengthen renewal likelihood, and surface upsell opportunities • Maintain contracts and ensure billing accuracy • Document client communications in the proprietary database and collaborate with management to address concerns • Maintain accurate CRM data and pipeline/forecast records for sales reporting and territory planning • Travel to client locations, physician shows, and provider shows as needed to build relationships and identify growth opportunities • Exhibit a professional, consultative sales presence with clients

🎯 Exigences

• Bachelor's degree (BA or BS) from a four-year college or university and at least 3 years of Account Management experience with sales, or an Associate's degree with at least 5 years of Account Management experience • 3+ years of experience in account management, sales, or customer success in a B2B environment • Demonstrated track record of meeting growth, upsell, or retention targets • Physician recruitment experience preferred but not required • Proficiency with Microsoft Office Suite, including Excel and Word, and CRM/pipeline management tools • Proven track record of meeting or exceeding sales, renewal, or upsell targets in a quota-carrying or goal-driven role • Strong negotiation skills for contract renewals and pricing discussions • Ability to achieve individual and team goals with minimal oversight • Ability to build credibility and trust quickly while balancing client advocacy with a results-oriented, revenue-focused mindset • Experience using AI tools such as Claude or Copilot is a plus

🏖️ Avantages

• Competitive wages • Health and Dental • Life, Accident and Disability Insurance • Prescription Plan • Flexible Spending Account • 401k Plan and Match • Paid Holidays and Vacation • Sick Days and Personal Day