Client Success Leader

🕒 il y a 15 jours

🇺🇸 États-Unis – Télétravail

💵 $130 000 - $160 000 / an

⏰ Temps Plein

🟠 Senior

🏆 Customer Success

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Machinify

Site WebLinkedInTous les Emplois

1001 - 5000 employés

⚕️ Assurance santé

🤖 Intelligence artificielle

☁️ SaaS

💰 €10 000 000 Series A - Machinify en 2018-10

Healthcare Insurance • Artificial Intelligence • SaaS

Machinify est une entreprise de plateforme et de services d'IA axée sur la santé qui transforme les paiements et l'intégrité des paiements dans le domaine de la santé. Son système d'exploitation d'IA unifie les demandes de remboursement, les dossiers médicaux, les contrats et les politiques, et utilise des modèles fondamentaux et des agents spécifiques à certaines tâches pour automatiser et améliorer le codage, la précision des paiements, les recouvrements et l'évitement de coûts. Machinify sert les régimes d’assurance maladie (y compris 18 des 20 principaux), prend en charge des déploiements internalisés, hybrides ou entièrement gérés, et met l'accent sur des résultats mesurables — avec plus de 85 clients, couvrant 270 millions de vies assurées, et évitant et récupérant plus de 6 milliards de dollars de coûts annuels.

Description

• Ensure the Machinify team delivers value to our clients through efficient operational processes, enhanced reporting, comprehensive user training, and exceptional support strategies • Help create and drive execution on client strategy including intentional relationship building and supporting growth expansion initiatives • Identify actionable insights from healthcare claims data and results • Project financial results and company revenue based on KPI data and business dynamics • Review all client-facing reporting for accuracy, including reports on: • Impacts of policy customizations or modifications • Comparing actual results to expected or projected results • Trends by product, line of business, policy, providers, etc. • Develop a deep understanding of the assigned client’s organizational structure, business objectives, and areas of opportunity and translate that understanding into a unique value proposition that Machinify can deliver measurable results against • Generate materials and reporting that can be leveraged to deliver insights to the customer and demonstrate how the program is performing against key success metrics • Document and create organizational visibility to key internal stakeholders on: • Insights including outstanding roadmap opportunities, areas of risk, and key client activities and expectations • Progress of weekly/monthly/quarterly initiatives • Key account metrics (e.g., relationship status, progress to goals, roadmap, etc.) • Work with leadership to communicate and message actionable findings to support client understanding of the data • Become an expert on company platform(s) to support client workflow, delivery, and user onboarding and training • Introduce new functionality, solutions, or capabilities and receive product feedback for formal communication internally to our Product team • Support client contracting efforts and SLA management • Monitor solution performance and deliver quantifiable and qualitative insights to customers via regular meetings, quarterly business reviews, etc. • Act as a key contact for client inquiries, client support, and all key client deliverables • Occasional travel requirements up to 25% of the year to meet client needs

🎯 Exigences

• 5-7 years in client-facing roles (client management, customer success, or similar role) • Proven track record for cultivating and influencing relationships within the healthcare payer market • Previous experience in the healthcare Payment Integrity space highly preferred • Possess analytical strength and curiosity to make observations, understand questions and explain answers in and about data sets and data processes for healthcare claims • Excellent communication skills equally adept at presenting prepared materials and speaking to relevant topics extemporaneously • Ability to work with a range of individuals, manage multiple requests with fast turn-around deadlines • Driven self-starter mindset, seeking to make a high impact, and eager to collaborate in a cross-functional team environment • Ability to navigate ambiguity and operate in a autonomous work culture • High attention to detail and process oriented • Holds a high level of integrity

🏖️ Avantages

• Work from anywhere in the US! Machinify is digital-first. • Top Medical/Dental/Vision offerings • FSA/HSA • Tuition reimbursement • Competitive salary, 401(k) with company match • Additional health and wellness benefits and perks • Flexible and trusting environment where you’ll feel empowered to do your best work