Manager – Executive Patient Access

Emploi pas sur LinkedIn

🕒 il y a 5 jours

🏖️ New Jersey, Missouri, +1 états de plus – Distant

infoinfo

💵 $138 000 - $221 000 / an

⏰ Temps Plein

🟠 Senior

🔴 Expert

👔 Manager

🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Mallinckrodt Pharmaceuticals

Mallinckrodt Pharmaceuticals

1001 - 5000 employés

Fondée en 1867

🏥 Santé

🏭 Fabrication

💊 Pharmaceutique

Healthcare • Manufacturing • Pharmaceuticals

Mallinckrodt Pharmaceuticals est une entreprise biopharmaceutique mondiale qui se spécialise dans le développement et la mise à disposition de thérapies innovantes pour les patients souffrant de conditions complexes. La société s'engage à répondre aux besoins médicaux non satisfaits et à améliorer les soins aux patients grâce à sa gamme de produits pharmaceutiques, y compris les traitements pour la gestion de la douleur, les troubles auto-immuns, et plus encore.

Description

• Serve as a strategic leader and trusted partner to patients, caregivers, and internal stakeholders across the treatment journey • Identify barriers to therapy and drive innovative solutions through education, advocacy, and cross-functional collaboration • Manage the most complex, high-impact patient access situations and organizational escalations • Manage patient assistance and reimbursement support services for buy-and-bill products • Educate office staff and patients on buy-and-bill processes, patient assistance, reimbursement support, and Specialty Pharmacy logistics • Analyze acquisition and reimbursement data to identify logistical issues and create actionable steps • Coordinate with patient support services representatives, specialty pharmacies, provider offices, case managers, and FRMs to resolve access issues • Serve as the organizational authority for Patient Access Liaison best practices and consult on complex access, reimbursement, and patient experience matters • Lead onboarding and training of new team members and maintain onboarding resources, workflow guidance, and knowledge repositories • Develop SOPs and participate in launch readiness task forces; assess launch risks • Design and evolve patient access performance frameworks, launch metrics, escalation governance, and patient experience measurement strategies • Influence patient access performance, program effectiveness, operational efficiency, and patient support KPIs • Represent Patient Support Services in cross-functional workstreams with Customer Experience, compliance, marketing, and other teams • Identify reimbursement, payer, and access trends and translate field observations into strategic recommendations • Govern patient access resources, tools, educational materials, and process enhancements • Facilitate knowledge-sharing sessions and case reviews • Assess the patient journey, identify systemic barriers, and recommend improvements to treatment access and patient experience • Act as the Voice of the Patient and present patient insights to leadership • Advise Customer Experience, Market Access, Commercial Operations, and Brand Leadership teams on access trends and reimbursement risks • Champion solutions that improve patient and caregiver experiences

🎯 Exigences

• BS or equivalent is required; MBA or advanced degree ideal • Physician Administered Product Experience required • 10-15 years of relevant experience in the Biopharma industry required • 8-10 years of reimbursement experience required • Previous experience working with vendor relationships desirable • Previous experience managing customer interactions • Experience onboarding team members • Proven ability to identify systemic business issues and drive solutions that improve patient and organizational outcomes • Demonstrated history of translating field insights into strategic recommendations that influence business decisions • Recognized subject matter expert with demonstrated ability to influence organizational strategy through access, reimbursement, and patient experience insights • Demonstrated experience leading enterprise-wide initiatives, establishing best practices, and driving organizational change through influence rather than direct authority • Experience leading others without direct authority • Systemic understanding of the global payer and distribution environment, particularly biologic In-Office Injectables (IOI) in the U.S. • Understanding of coverage, coding, payment, and reimbursement requirements and policies • Knowledge of Local Coverage Determinations (LCDs) per each regional MAC for Keenova products • Knowledge of Medicare billing/coding and appeal process; ability to interpret Medicare EOBs • Understanding of legislative, legal, and regulatory environments • Solid understanding of coverage policy creation, interpretation, and management • Understanding of buy-and-bill and Specialty Pharmacy channels • Knowledge of HIPAA requirements and FDA regulations • Ability to translate complex clinical, reimbursement, or program-related information into clear, simple, actionable language • Up to 50% travel may be required

🏖️ Avantages

• Competitive pay and benefits • Bonus eligibility in accordance with the applicable program • Up to 50% travel may be required

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