Senior Customer Experience Manager – Strategic

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Maven AGI

Site WebLinkedInTous les Emplois

11 - 50 employés

🤖 Intelligence artificielle

🔬 Science

Artificial Intelligence • Science • Technology

Maven AGI est une entreprise spécialisée dans le développement de technologies avancées d'intelligence artificielle. Elle se concentre sur la création de solutions pilotées par l'IA qui augmentent la productivité et favorisent l'innovation dans divers secteurs. La mission de l'entreprise est de tirer parti de l'intelligence artificielle pour automatiser les processus et améliorer la prise de décision des entreprises.

Description

• Build and maintain trusted relationships with Strategic customers, ensuring they see tangible value from Maven’s platform and AI copilots. • Lead onboarding engagements that are efficient, data-informed, and customized to complex multi-department enterprise workflows. • Partner with customers to drive meaningful adoption of our platform, consumption of contracted volumes, identifying opportunities to scale usage and expand into new teams or use cases. • Act as a strategic advisor on AI best practices, enabling customers to optimize both human and AI-generated responses. • Collect, analyze, and present product usage and quality data, especially around responses where Maven did not score itself with high quality, to guide continuous improvement. • Work closely with Solutions/Implementation Engineers, Product Managers, and the Engineering team to ensure customer needs are translated into product outcomes.

🎯 Exigences

• 7+ years of experience in customer success, account management, or CX leadership roles, ideally in SaaS or AI-enabled platforms • Strong account management experience with technical and strategic stakeholders with a Fortune 100 client • Experience working with or around AI/ML, LLMs, or enterprise automation tools is a plus • Experience navigating AI quality, prompt tuning, or training data workflows • Excellent communication, organizational, and relationship-building skills • A customer-first mindset with a passion for ethical, human-centric AI • Comfort working in fast-paced, early-stage environments

🏖️ Avantages

• Competitive salary • Comprehensive benefits • Meaningful equity stakes