Customer Care Agent

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Independence Pet Holdings

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2021

⚕️ Assurance santé

👥 B2C

🧘 Bien-être

Healthcare Insurance • B2C • Wellness

Independence Pet Holdings est une entreprise multi-marques de santé animale créée en 2021 qui gère un portefeuille diversifié de marques modernes de santé animale aux États-Unis et au Canada. L'entreprise propose des services d'assurance pour animaux de compagnie, d'éducation sur les animaux, de récupération d'animaux perdus et d'autres services centrés sur les animaux à travers une approche multicanale et multi-marques visant à servir les propriétaires d'animaux et à améliorer la santé et le bien-être des animaux.

Description

• Provide exceptional customer care to customers across multiple communication channels like phone, email, text, chat and social, in a timely and efficient manner • Uses problem-solving skills to solve customer issues, rectify poor experiences, and maintain positive relationships with customers • Understand company policies to ensure all claims and policies are compliant and/or know when to make an exception • Answer customer questions and provide insurance and non-insurance related information • Educate customers on our full product offerings and take the initiative to help them buy additional coverage • Process new customer enrollments, incoming claims, and ongoing fulfillment tasks in accordance with company policies • Use ticketing software, back office software, and other digital tools to manage and track performance • Data entry for the above tasks • Other duties as assigned

🎯 Exigences

• Prior experience in customer service role involving a high degree of customer interface • Experience with ticketing software (Zendesk, Kustomer, Gladly, etc.) • Roll-up-your-sleeves mentality – does what it takes to get the job done • Excellent verbal and written skills • Administrative and computer skills • Great attention to detail with every task • Entrepreneurial interest and a passion for pets • Existing Property & Casualty Insurance License- please be prepared to provide your valid and active NPN.

🏖️ Avantages

• Comprehensive full medical, dental and vision Insurance • Basic Life Insurance at no cost to the employee • Company paid short-term and long-term disability • 12 weeks of 100% paid Parental Leave • Health Savings Account (HSA) • Flexible Spending Accounts (FSA) • Retirement savings plan • Personal Paid Time Off • Paid holidays and company-wide Wellness Day off • Paid time off to volunteer at nonprofit organizations • Pet friendly office environment • Commuter Benefits • Group Pet Insurance • On the job training and skills development • Employee Assistance Program (EAP)