Senior Manager, Customer Operations

🕒 il y a 3 mois

🚗 Michigan – Distant

🚗 Michigan – Remote

💵 $105 000 - $156 500 / an

⏰ Temps Plein

🟠 Senior

⚙️ Opérations

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May Mobility

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2017

🚗 Transport

🤖 Intelligence artificielle

Transport • Artificial Intelligence

May Mobility est un pionnier dans le développement de la technologie des véhicules autonomes et des solutions de transport. Ils se concentrent sur la création d'options de transport public sûres, fiables et accessibles en déployant des navettes sans conducteur dans les environnements urbains. Leurs solutions visent à améliorer la mobilité urbaine, réduire la congestion routière et offrir des alternatives de transport écologiques. Avec un fort accent sur la sécurité des piétons et des passagers, la technologie de May Mobility s'intègre harmonieusement dans l'infrastructure urbaine existante pour proposer une nouvelle vision du transport public.

Description

• Ensure that operations follow rigorous safety guidelines; continuously develop a culture of safety that is beyond reproach • Design and lead the implementation of scalable operational frameworks, protocols, and advanced performance reporting across multiple locations to systematically improve outcomes. • Cultivate a high-performance, inclusive work environment, embody May Mobility values, and mentor and develop emerging leaders to establish a robust talent pipeline. • Responsible for meeting financial goals and aligning spending with the operating budget across sites • Ensure exceptional service for both customers and passengers • Escalate technical and operational issues and advocate for safe solutions for sites • Maintain thorough knowledge of current products and services to effectively influence and align stakeholders on operational strategies. • Create and maintain consistent documented processes for all sites, and oversee execution of those processes • Drive performance while maintaining safety and user experience • Lead cross-functional initiatives to optimize end-to-end operational processes, ensuring multi-regional consistency and the adoption of best practices • Serve as communication pipeline between site staff and other key stakeholders • Develop and implement operational forecasting models to ensure optimal resource allocation and proactive site-level planning. • Drive alignment across teams. • Work closely with other leaders to ensure consistent processes and sharing of best practices

🎯 Exigences

• Excellent verbal and written communication skills • At least 7 years of relevant experience • Proven experience building, training, coaching and managing small, highly-effective teams • Associates degree or higher in Business, Technical Operations, or related degree • Proven track record as a formal people leader in a fast adapting and customer-focused environment • Proven experience making judgment calls in ambiguous situations • Previous experience developing processes and managing projects • Proven change management experience • Prior experience in an operations or logistics background • Working knowledge of Google Suite, Slack, and Atlassian products

🏖️ Avantages

• Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate. • Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available. • Rich retirement benefits, including an immediately vested employer safe harbor match. • Generous paid parental leave as well as a phased return to work. • Flexible vacation policy in addition to paid company holidays. • Total Wellness Program providing numerous resources for overall wellbeing