
5001 - 10000 employés
Fondée en 2002
📦 Logistique
📣 Marketing
🏥 Santé
Logistics • Marketing • Healthcare
MCI est un conglomérat multinational américain situé à Miami Beach, FL, qui offre une large gamme de solutions d'externalisation des processus métier (BPO) assistées par la technologie. L'entreprise est spécialisée dans les services d'expérience client (CX), comprenant les opérations de centres d'appels, les services entrants et sortants, l'engagement numérique et les solutions technologiques. MCI se concentre sur la réduction des coûts d'exploitation et l'amélioration des performances pour ses clients dans divers secteurs. Elle a acquis une réputation d'une des entreprises de centres d'appels à la croissance la plus rapide aux États-Unis, servant à l'échelle mondiale avec un engagement fort envers l'excellence et l'innovation.
🕒 il y a 28 jours
🗣️🇺🇸🇬🇧 Anglais requis
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5001 - 10000 employés
Fondée en 2002
📦 Logistique
📣 Marketing
🏥 Santé
Logistics • Marketing • Healthcare
MCI est un conglomérat multinational américain situé à Miami Beach, FL, qui offre une large gamme de solutions d'externalisation des processus métier (BPO) assistées par la technologie. L'entreprise est spécialisée dans les services d'expérience client (CX), comprenant les opérations de centres d'appels, les services entrants et sortants, l'engagement numérique et les solutions technologiques. MCI se concentre sur la réduction des coûts d'exploitation et l'amélioration des performances pour ses clients dans divers secteurs. Elle a acquis une réputation d'une des entreprises de centres d'appels à la croissance la plus rapide aux États-Unis, servant à l'échelle mondiale avec un engagement fort envers l'excellence et l'innovation.
• Develop and execute a comprehensive BPO sales strategy to achieve aggressive growth targets • Position the company as a market leader in BPO • Identify and pursue enterprise-level business opportunities across industries • Build and maintain relationships with C-suite executives and key decision-makers • Collaborate with internal teams to design and present customized BPO solutions • Monitor emerging trends and identify new BPO service opportunities • Recruit, mentor, and lead a high-performing sales team • Define and track KPIs for sales effectiveness, pipeline health, and revenue performance • Collaborate with delivery, operations, and marketing teams on client engagements • Manage the sales budget and optimize resource allocation and ROI • Represent the company at industry events, conferences, and forums
• Bachelor’s degree in Business, Marketing, or related field; MBA preferred • 10+ years of progressive sales experience • At least 5 years of experience in the BPO industry • Proven success selling complex outsourcing solutions to enterprise clients • Track record of exceeding revenue targets in competitive environments • Expertise in long sales cycles, high-value contract negotiation, and consultative selling • Exceptional leadership, team-building, and strategic planning skills • Strong communication, presentation, and relationship-building abilities • Proficiency in CRM systems and sales analytics tools • Deep understanding of BPO operations, market dynamics, and client needs • Willingness to travel extensively for client meetings and industry events • Ability to foster innovation, accountability, and continuous improvement • Must be authorized to work in the country where the job is based • Must be willing to submit to a Level II background and/or security investigation with fingerprint • Must be willing to submit to drug screening
• Paid time off and paid holidays • Daily, weekly, and monthly contests with cash bonuses and prizes, including electronics, vacations, and cars • Comprehensive medical, dental, and vision coverage for full-time employees after 60 days • MEC medical plans available to all employees after 30 days • Retirement savings programs, where available • Short-term disability coverage • Life insurance options • Accident and critical illness insurance • Internal promotion and career advancement opportunities • Paid training • Team-oriented work environment • Casual dress code
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