Customer Success Manager

🕒 il y a 1 jour

🌽 Illinois – Distant

🌽 Illinois – Remote

💵 $70 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🏆 Customer Success

🚫👨‍🎓 Aucun diplôme requis

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Medcor

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1984

⚕️ Assurance santé

🧘 Bien-être

Healthcare Insurance • Wellness • Manufacturing

Medcor est une entreprise de soins de santé spécialisée dans la réduction des sinistres et la prévention des surtraitements grâce à l'établissement de cliniques sur site, d'initiatives de sécurité au travail, de services de téléconsultation et de programmes de bien-être. En adoptant une approche proactive, Medcor se concentre sur la création de lieux de travail plus sains tout en optimisant les coûts pour les employeurs dans divers secteurs, y compris la fabrication, la construction, le commerce de détail et la transformation alimentaire. Leurs services incluent des services de santé mobile en milieu de travail, un triage des blessures et un support aux employeurs, tous destinés à améliorer les résultats de santé des employés et à gérer efficacement les coûts liés aux soins de santé.

Description

• Proactively build relationships with customers through regular communication • Represent customer interests and ensure successful implementation of Medcor services • Develop a comprehensive understanding of both Medcor's and the customer's markets • Collaborate with internal teams to understand client definitions and metrics for success • Meet with customers to understand their goals and priorities • Escalate customer issues to the appropriate departments for resolution • Review deliverables with customers to ensure quality standards are met • Proactively address recurring issues based on customer feedback • Manage and deliver against account goals within the defined strategy • Collaborate with the sales team to identify upselling and cross-selling opportunities • Cultivate and maintain strong relationships with key stakeholders at customer organizations • Ensure successful implementation of new site/service • Provide regular updates on service performance, contract status, and changes in customer data

🎯 Exigences

• High School diploma or equivalent • 2 to 4 years of experience in account management, customer service, or operations • Proven track record of driving measurable customer outcomes and success • Familiarity or knowledge of negotiating renewal contracts • Familiarity or knowledge of Customer Relationship Management (CRM) technology • Excellent interpersonal and communication skills, both written and oral • Critical thinking and problem-solving skills • Ability to understand critical customer business drivers and design solutions accordingly • Ability to build constructive working relationships • Strong leadership and emotional intelligence • Ability to focus on results and achieve desired outcomes • Proficiency in Microsoft Office

🏖️ Avantages

• health, dental, vision, and life insurances • paid time off • 401K • wellness programs and much more!