Mid-Market Customer Success Manager

🕒 il y a 1 jour

🇺🇸 États-Unis – Télétravail

💵 $82 500 - $110 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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Onit

Site WebLinkedInTous les Emplois

501 - 1000 employés

☁️ SaaS

🏢 Entreprise

🤖 Intelligence artificielle

SaaS • Enterprise • Artificial Intelligence

<Onit> est une entreprise spécialisée dans les logiciels de gestion des opérations juridiques et de gestion juridique d'entreprise, basés sur l'intelligence artificielle. Elle offre des solutions pour la gestion des dépenses et des dossiers juridiques, la gestion du cycle de vie des contrats (GCV), la facturation électronique, la gestion des fournisseurs et de la conformité, l'automatisation des flux de travail, ainsi que des outils pilotés par l'IA tels que ReviewAI et Spend Agent. Leur plateforme Unity ELM et les produits associés (SimpleLegal, BusyLamp, ContractWorks, SecureDocs, OnitX CLM, et un catalogue d'applications) permettent aux équipes juridiques de centraliser les documents, automatiser les flux de travail, extraire des données de contrats via OCR, et optimiser les dépenses et les relations avec les fournisseurs. Onit sert les opérations juridiques d'entreprise, les conseillers juridiques généraux et les gestionnaires de contrats dans des secteurs tels que la pharmacie, la finance, l'assurance, la technologie, et le gouvernement, et offre des services d'implémentation, de support, et des services professionnels.

Description

• Own the full post-sale customer lifecycle for a portfolio of ~60 mid-market accounts, serving as their primary point of contact and trusted advisor • Develop deep expertise in OnitX to guide customers toward outcomes that solve their most pressing legal operations challenges • Proactively monitor account health, identify at-risk customers, and execute mitigation plans before issues escalate • Conduct regular business reviews to align on customer goals, demonstrate value, and surface expansion opportunities • Partner with the Renewals team to support on-time renewals and reduce churn within your portfolio • Collaborate cross-functionally to advocate for customer needs and share feedback with Product and Implementation teams • Develop and share best practices across the CS org to continuously improve efficiency and effectiveness

🎯 Exigences

• 4+ years of experience in Customer Success, Account Management, Consulting, or other customer-facing role (e.g., legal operations, vendor management, legal analyst, or customer success) • Proven ability to manage a high-volume account portfolio with minimal oversight • Experience navigating complex stakeholder environments — Legal Ops, Legal, Finance, and IT • Familiarity with Salesforce and CS platforms (Gainsight, ChurnZero, or similar) • Background in SaaS or legal technology is a strong plus • Comfortable working in a scaling organization where processes are still being built • Bachelor's degree preferred

🏖️ Avantages

• Health Coverage Choices: Three medical plan options, plus dental and vision • Employees on our HDHP plan also receive employer contribution to the HSA • Retirement Savings: 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions • Time Away: Flexible paid time off, 7 sick days, and 9 paid company holidays annually • Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers • Onit also offers surrogacy and adoption reimbursement • Income Protection: 100% employer-paid life and disability insurance • Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance • Tax-Advantaged Accounts: Healthcare FSA, HSA, and dependent care FSA • Community Engagement: One paid volunteer day each year to give back to the community