Account Manager

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🕒 il y a 15 jours

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Domaine

Site WebLinkedInTous les Emplois

51 - 200 employés

🛍️ eCommerce

🏢 Entreprise

eCommerce • Technology • Enterprise

Domaine est une entreprise mondiale spécialisée dans le design et le développement Shopify, conçue sur mesure pour les marques ambitieuses et appréciées. Se concentrant sur les marques émergentes et du marché intermédiaire, Domaine fournit des solutions e-commerce complètes en tirant parti de l'écosystème Shopify. Ils se spécialisent dans les migrations à grande échelle vers Shopify, construisant des solutions de commerce unifié et rationalisant les opérations commerciales sur tous les canaux. Domaine Studio, une division de l'entreprise, apporte une expertise de niveau entreprise aux marques émergentes, offrant des services efficaces et de haute qualité conçus pour favoriser la croissance. Avec plus de 300 sites Shopify lancés et plus de 5 milliards de dollars en GMV total, Domaine se positionne comme un acteur clé dans le paysage du commerce numérique et Shopify.

Description

• Serve as the point of contact for the client, conducting regular checkins and handling escalations and upsells • Identify new client opportunities and act as liaison to pitch clients on such opportunities • Work with the production teams to appropriately resource client needs • Collaborate with production teams to develop strategic recommendation briefs on par with agency standards taking into consideration best practices and client goals • Collaborate on and run Growth Councils • Collaborate with design and production departments to communicate strategy, review concepts and develop client presentations • Present upsell opportunities as appropriate • Act as a backchannel to communicate production team's concerns to the client • Identify and solution project risks in collaboration with the production team • Fully understand the client objectives and project goals and articulate them clearly • Work with the project teams to monitor project risks and scope creep to foresee/identify potential problems and proactively identify solutions to address them in advance • Consistently identify needs that clients may not recognize and ensure approaches and solutions are linked to objectives and future needs • This role will require some travel to company and client locations. Travel time may be outside of working hours.

🎯 Exigences

• 4-6 years prior experience working in a sales or account management role in the ecommerce or tech industry • Excellent communication, public speaking, and customer service skills • A passion for people, digital platforms and ecommerce • Good technical skills and familiarity with the fundamentals of web development • Familiarity with web design and usability best practices and trends • Comfortable working in Google Apps (Docs, Sheets, etc), Microsoft Office Suite, Figma and Hubspot • Able to learn other tools (Jira, Slack, Teamgantt) • Excellent organizational and time management skills • And a desire to learn and grow with the agency!

🏖️ Avantages

• Competitive Healthcare with Dental & Vision • Retirement savings plan with employer matching • Competitive PTO policy with paid time off at end of year • Flexible working schedule • Remote-first culture • Home office stipend • Apple gear • Continued education and personal development opportunities