Customer Ops Associate

🕒 il y a 1 mois

🏄 California – Distant

🏄 California – Remote

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

⚙️ Opérations

🚫👨‍🎓 Aucun diplôme requis

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Metaview

Site WebLinkedInTous les Emplois

11 - 50 employés

🤖 Intelligence artificielle

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

Metaview rédige automatiquement vos notes d'entretien pour vous permettre de gagner du temps et de vous concentrer sur des interactions de haute qualité avec les candidats.

Description

• After incredible success in building out our tech Ops function last year, we're now growing again. As a Customer Ops Associate, you'll become the go-to expert on how Metaview actually works under the hood - digging into logs, spotting patterns, and turning one-off problems into scalable solutions. • You'll work closely with our Customer Success, Sales, Engineering teams, and you'll have real ownership over the internal tools and processes that make troubleshooting faster and more self-serve over time. • Take end-to-end ownership of escalated technical issues, ensuring they’re investigated and resolved quickly. • Use internal logs and tooling to diagnose issues, identify root causes, and clearly distinguish between configuration, customer-environment, and product problems. • Design and maintain lightweight internal tools and workflows that make recurring investigations faster and more self-service for the CS team. • Create and continuously improve internal documentation so that both humans and AI-powered tools can reliably surface the right answers. • Partner with Account Managers on key enterprise accounts, joining calls when needed to guide customers through technical troubleshooting. • Collaborate with Engineering to provide clear, well-scoped, and context-rich bug reports that accelerate prioritisation and fixes.

🎯 Exigences

• 1–3 years in a customer-facing technical support, solutions, or similar role at a B2B software company. • Comfort digging into logs, systems, and documentation to get to root causes, • Experience translating ambiguous customer issues into clear, structured problem statements and next steps. • Demonstrated ability to collaborate closely with Customer Success, Sales and Engineering, providing crisp, context-rich escalations. • SQL experience and basic coding proficiency; familiarity with low-code / internal tooling or a strong interest in building simple tools and automations to reduce manual work. • Clear, concise written and verbal communication, especially when explaining complex issues to non-technical stakeholders. • High ownership mindset: you’re hands-on, proactive, and motivated by improving the underlying system—not just closing tickets. • Ability to work to PST hours. It's important you're available for our US customers but we don't require you to be based in our SF office.

🏖️ Avantages

• The best co-workers you’ll ever have, in an environment that fosters cohesion, collaboration, and performance. • Supreme rate-of-learning as we re-orient how the world works with AI. • High compensation, through cash and equity. • All the benefits you’d expect and more.