Account Manager – Long Term Care Pharmacy

🕒 il y a 12 jours

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Managed Health Care Associates, Inc.

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201 - 500 employés

Fondée en 1989

💊 Pharmaceutique

☁️ SaaS

🤝 B2B

Pharmaceuticals • SaaS • B2B

Managed Health Care Associates, Inc. est une entreprise de services de santé et de logiciels qui aide les prestataires de soins de santé en sites alternatifs à gérer les coûts, à améliorer l'efficacité opérationnelle et à développer leurs activités. Elle propose des achats groupés pour les produits pharmaceutiques, les produits médicaux, les fournitures de bureau et les services de restauration ; des logiciels de gestion de pharmacie ; le traitement des remises ; des solutions d'autorisation préalable et de remboursement ; l'analyse de données et l'évaluation comparative ; des conseils cliniques et logiciels ; ainsi que des services en affaires législatives et en achats groupés de vaccins pour les pharmacies de soins de longue durée, la vie senior, les pharmacies spécialisées et d'infusion, les fournisseurs d'équipements médicaux à domicile et d'autres prestataires de soins en site alternatif.

Description

• Serve as the primary point of contact and advocate for clients, ensuring their needs are understood and prioritized thought clear and effective communication • Provide direct client support and foster relationships with various contacts within the pharmacy by conducting regular check-ins and follow-ups with customers via email and/or phone to support current needs, address concerns, and provide account updates • Monitor and analyze market trends, competitor activities, and customer needs to refine sales tactics • Maintain a robust sales pipeline and regularly report on sales activities, progress, and forecasts • Develop and maintain strong, positive relationships with key client stakeholders to foster trust and loyalty • Develop and implement effective internal sales strategies to penetrate the post-acute care market and achieve revenue goals • Identify opportunities to upsell or cross-sell additional products or services to existing clients • Create internal sales opportunities for MHA products and services to long-term care providers for MHA contracts • Ensure client satisfaction and retention by delivering a high level of service and support • Identify and resolve any client issues or concerns related to LTC Network and Medicare Part-D promptly and effectively • Proactively anticipate potential problems and implement preventative measures to minimize client dissatisfaction • Utilize all MHA sales and marketing reports to support and articulate the value prop and review the opportunities for our member pharmacy providers • Manage and communicate the external sales and marketing activities developed by internal marketing, Trade Relations, senior management and clinical research • Work closely with internal teams, including customer service, operations, and product development, to ensure client needs are met • Communicate client feedback and market insights to internal stakeholders to drive continuous improvement and innovation • Coordinate with the finance team to manage account receivables and ensure timely payments • Utilize customer relationship management (CRM) tools to manage client interactions, track opportunities, and maintain accurate records • Prepare and deliver regular performance reports to management, highlighting achievements and areas for improvement

🎯 Exigences

• Bachelor’s degree in Business, Healthcare Administration, Marketing, or related field • 2–5 years of account management or sales experience, preferably in post-acute care or long-term care pharmacy • Proven success meeting or exceeding sales targets and driving client retention and growth • Strong relationship-building skills with the ability to influence stakeholders and act as a trusted advisor • Demonstrated ability to identify and execute upsell/cross-sell opportunities within existing accounts • Solutions-oriented mindset with the ability to troubleshoot client issues, including reimbursement and contract challenges • Solid business acumen with the ability to interpret data, market trends, and client performance to inform strategy • Strong communication and collaboration skills; able to work cross-functionally to deliver results • Proficiency with CRM systems and Microsoft Office (especially Excel) to track activity and analyze performance • Highly organized, self-directed, and comfortable managing a territory in a fast-paced, client-facing environment • Professional presence with a strong customer-first approach and commitment to delivering value

🏖️ Avantages

• Comprehensive medical, dental, vision and prescription plans with FSA/HSA options individual and family options • Teledoc access • Fitness Reimbursement • Commuter Benefit Plan • Access to an Employee Assistance Program (EAP) • Paid vacation and sick time • Your birthday day off and a floating holiday • Paid Parental Leave • 401K with a match • Employee Stock Purchase Plan • Life Insurance, short-term & long-term disability insurance • Access to financial and legal advisors • Tuition Reimbursement • E-learning programs • Ongoing Team Trainings • Paid volunteer time-off • Donation matching