Amazon Connect Engineer

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Miratech

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1989

💰 Private Equity Round en 2022-04

Miratech aide les visionnaires à changer le monde. Nous sommes une entreprise mondiale de services IT et de conseil qui réunit l’innovation des grandes entreprises et celle des start-up. Aujourd’hui, nous accompagnons la transformation digitale des plus grands groupes de la planète.

Description

• Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. • Build Call flow designs and integration to backend systems using application program interfaces (API). • Manage NICE BU and provide input into solution design, and optimization for network solutions. • Provide routing design and implementation for contact center technology. • Cooperate with the Architecture team to design, develop, and deploy APIs, and consume APIs. • Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise. • Coordinate issue communication and resolution with multiple other tech teams in the event of a problem. • Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies’ tickets.

🎯 Exigences

• 4+ years of hands-on experience designing and building Amazon Connect contact flows with DynamoDB, Lambda, and Lex Bots. • Proven expertise in Amazon Connect, including portal widget integration, CRM integration, chatbot development, email, and SMS solutions. • Strong experience in call routing design (routing profiles, queues, callbacks, emergency messaging, and dynamic business hours/holiday routing). • Skilled in building AWS Lambda-based custom logic for enhancing contact center operations. • Proficiency in Python, Node.js, or Java with AWS Lambda API integration. • Familiarity with version control tools (GIT, GitHub, TFS). • Experience with CI/CD tools such as Terraform, CloudFormation, or GoCD. • Strong problem-solving, debugging, and troubleshooting abilities. • Excellent communication and collaboration skills with cross-functional teams and stakeholders. • Nice to have: Experience in contact center environments (e.g., Genesys, Avaya, Cisco, etc.).

🏖️ Avantages

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. • Work From Anywhere Culture: make the most of the flexibility that comes with remote work. • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.