Associate Product Manager – Five9 Dialer

🕒 il y a 2 mois

🇬🇧 Royaume-Uni – Télétravail

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

✅ Responsable Produit

🇬🇧 Parrain de Visa de Travailleur Qualifié UK

Cette entreprise a parrainé des visas de Travailleur Qualifié du Royaume-Uni par le passé.

👻 Score fantôme 49%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Miratech

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1989

🤝 B2B

💼 Conseil

☁️ SaaS

💰 Private Equity Round en 2022-04

B2B • Consulting • SaaS

Miratech aide les visionnaires à changer le monde. Nous sommes une entreprise mondiale de services IT et de conseil qui réunit l’innovation des grandes entreprises et celle des start-up. Aujourd’hui, nous accompagnons la transformation digitale des plus grands groupes de la planète.

Description

• Support the Product Manager in executing the Five9 Dialer product roadmap • Gather requirements and translate business needs into user stories and acceptance criteria • Support backlog prioritization, sprint planning, refinement, reviews, and retrospectives • Coordinate feature delivery, enhancements, upgrades, UAT, and production releases • Monitor product and operational KPIs to identify improvement opportunities • Partner with Five9 and internal teams to troubleshoot issues and improve platform stability • Support integrations, automation, workflow improvements, and new dialing capabilities • Create product documentation, release communications, and training materials • Collaborate with Product, Technology, Operations, Workforce Management, Analytics, and vendor teams

🎯 Exigences

• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field, or equivalent work experience • 2–5 years of experience in Product Management, Business Analysis, Project Management, Contact Center Operations, or a related discipline • Experience supporting enterprise software products through the full product lifecycle • Familiarity with Agile methodologies, including writing user stories, managing product backlogs, and participating in sprint ceremonies • Strong analytical and problem-solving skills with the ability to interpret operational data and recommend improvements • Excellent communication and stakeholder management skills • Experience working with cross-functional teams across Product, Technology, Operations, and Vendor organizations • Proficiency with Jira, Azure DevOps, Confluence, or similar Agile delivery tools • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment • Experience with Five9, Genesys Cloud, NICE CXone, Amazon Connect, or other cloud contact center platforms is nice to have • Knowledge of outbound dialing technologies, predictive dialing, preview dialing, progressive dialing, and campaign management is nice to have • Experience with CRM integrations, CTI, IVR, call routing, or workforce optimization platforms is nice to have • Understanding of contact center KPIs is nice to have • Experience supporting digital servicing channels such as voice, chat, SMS, or messaging is nice to have • Familiarity with customer authentication, identity verification, or fraud prevention solutions is nice to have • Experience using Power BI, Tableau, SQL, or Excel is nice to have • Exposure to regulated industries such as financial services is a plus

🏖️ Avantages

• Health insurance • Language courses • Relocation program • Remote work flexibility • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility opportunities • Internship opportunities • Inclusive and supportive work environment • Open communication • Regular team-building company social events

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