CX Enablement, Change Management Consultant

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🕒 il y a 2 mois

🤠 Texas – Distant

🤠 Texas – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💼 Consultant

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Miratech

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1989

💰 Private Equity Round en 2022-04

Miratech aide les visionnaires à changer le monde. Nous sommes une entreprise mondiale de services IT et de conseil qui réunit l’innovation des grandes entreprises et celle des start-up. Aujourd’hui, nous accompagnons la transformation digitale des plus grands groupes de la planète.

Description

• Support operational change initiatives related to CX platform adoption, helping teams transition to new tools, processes, and operating models. • Contribute to change communication and adoption strategies for platform rollouts, feature releases, and operational updates. • Design and deliver enablement programs that support onboarding, role readiness, and adoption of Genesys Cloud CX and related CX technologies. • Develop learning materials such as playbooks, guides, presentations, and e-learning content explaining contact center operations, platform capabilities, and best practices. • Facilitate live and virtual training sessions for internal teams and clients, ensuring a clear understanding of platform features and operational workflows. • Collaborate with CX Delivery, Customer Success, and Technical teams to ensure enablement content reflects real implementation scenarios and business priorities. • Monitor training participation, knowledge retention, and platform adoption indicators, using insights to continuously improve enablement programs. • Maintain learning materials in LMS platforms and knowledge bases, ensuring content remains current with platform updates.

🎯 Exigences

• 5+ years of experience in enablement, training, organizational change management, or CX transformation programs. • Proven experience designing and delivering learning programs for technology platforms or CCaaS products. • Strong facilitation skills with experience in training hybrid or distributed teams. • Ability to explain complex technical topics in a clear and structured way. • Strong collaboration skills and experience working with cross-functional stakeholders. • Experience with LMS platforms, e-learning authoring tools, or enablement systems. • Domain Experience (Strongly Preferred) • Experience working with Genesys Cloud CX enablement, training, or implementation. • Understanding of contact center operations and CCaaS environments. • Experience supporting the adoption of cloud contact center platforms during migrations or platform transformations. • Experience with additional CCaaS platforms is a strong plus.

🏖️ Avantages

• Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. • Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. • Work From Anywhere Culture : make the most of the flexibility that comes with remote work. • Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. • Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. • Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. • Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.