Senior UC Engineer

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Miratech

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1989

🤝 B2B

💼 Conseil

☁️ SaaS

💰 Private Equity Round en 2022-04

B2B • Consulting • SaaS

Miratech aide les visionnaires à changer le monde. Nous sommes une entreprise mondiale de services IT et de conseil qui réunit l’innovation des grandes entreprises et celle des start-up. Aujourd’hui, nous accompagnons la transformation digitale des plus grands groupes de la planète.

Description

• Support and administer Cisco Webex Calling and Webex Contact Center platforms in production • Manage and support Voice Recording platforms and ensure compliance with recording requirements • Support Trading Turret systems (IPC Connexus) for trading floor voice communications • Manage relationships and technical coordination with Telecom Service Providers • Configure, support, and troubleshoot SIP Trunking connectivity • Lead incident management for UC platform issues, including triage, escalation, and resolution • Own vendor escalation processes for Cisco, telecom carriers, and other UC vendors • Coordinate with business units and stakeholders on UC service requirements, changes, and incidents • Support Red Sky (E911) emergency calling services and compliance requirements • Support Microsoft Teams Meetings and related collaboration services • Monitor UC platform health using observability and logging tools such as Splunk • Manage and analyze Call Detail Records (CDR) for reporting, troubleshooting, and compliance • Support weekend and off-hours engineering changes, maintenance windows, and critical deployments • Improve documentation quality and promote knowledge-sharing practices across the team

🎯 Exigences

• 10+ years of experience in Unified Communications engineering/support roles • Hands-on experience with Cisco Webex Control Hub administration • Strong knowledge of Webex Calling and Webex Contact Center architecture • Familiarity with voice recording functionality and platforms • Knowledge of network connectivity fundamentals related to UC services • Basic knowledge of network routing and bandwidth management • Experience with UC observability and monitoring practices • Experience with Splunk logging for UC platform monitoring • Experience with Call Detail Record (CDR) management and analysis • Experience with SIP Trunking and Telecom Service Provider coordination • Experience with incident management and vendor escalation processes • Experience working with Microsoft Teams Meetings/collaboration platforms • Flexibility to support weekend maintenance and engineering changes as needed • Experience with trading floor communications/turret systems (IPC Connexus or similar) is a plus • Experience with E911 solutions (Red Sky or similar) is a plus • Relevant Cisco certifications (e.g., CCNP Collaboration or similar) preferred • Ability to use Copilot and other AI productivity tools is nice to have

🏖️ Avantages

• Health insurance • Relocation program • Remote work flexibility / Work From Anywhere Culture • Professional development opportunities • Certification programs • Mentorship and talent investment programs • Internal mobility opportunities • Internship opportunities • Inclusive and supportive work environment • Regular team-building company social events • Social sustainability initiatives • Equal opportunity employment